EmbodyReviews of joinem.co

My provider explained my plan well

Significant delays in shipping. No assistance through the portal, it's always the same preloaded "sorry for the inconvenience" message. I cancelled through the portal and was still charged. When I called they told me over ans over they "couldn't help me" because it was already charged and processed. When I wanted to speak to someone else, they were unable to transfer me anywhere, but told me someone would call me within 24-48 hours. I'm still waiting. Edited with update, someone reached out to me and did offer a partial refund. I would have preferred a full refund, being that I cancelled in time to not be charged at all. I guess partial is better than nothing. It should not have come to this, in my opinion. They asked that I edit my review. So, here it is.

Wonderful customer service!

Percy researched my questions and followed up with me via a phone call quickly.

Johnathan from Embody is such a huge help! Can’t wait to start my journey with them!

I contacted my case manager with a few questions, and she was so friendly, engaging, and encouraging. She took the time to explain everything clearly, answer all my questions, and address my concerns. I really appreciated her kindness and support. She made me feel comfortable asking questions, and I left our conversation feeling reassured and more confident. Thank you for such a positive experience!

“Pharmacy backed up.” I would order from somewhere else. Makes one wonder why company does such blanket marketing when it has no time to fill the orders it has.

Stay away from this company. They are unscrupulous liars & cheats, and actually acting in fraudulent manners. They need reported to all the overseeing government agencies. Buyer beware. Delivery service, customer service, and order processing totally unreliable. 2nd month the medication was late 1 week. 3rd month I was charged on 9/17, it didn't arrive till 10/1. It was shipped 2 day UPS but arrived in 3 days. On day 3 it sat in an over 90 degree UPS truck, in Florida, the entire day & was delivered around 4:50pm. The ice was completely melted & the medication was warm. Medication spoiled. Called the next day, which was a Friday. The nurse was rude & told me to shut my mouth so she could talk. She said she'd put in a request for replacement. The following Tuesday I emailed asking what is going on with the replacement. They acted like this was the 1st time hearing about it & it would take 48- 72 hours to look into if they will send a replacement. 72 hours from this email went by & they still had zero resolution. It was actually 8 days from the day I initially reported the spoiled medication & still zero resolution. I asked for a refund & cancellation. They refused a refund & kept trying to string me along. They were stringing me along because my credit card was do to be charged soon for the 4th month & I didn't even have the 3rd month medication yet & had zero resolution of if or when it would ever come. Memberships, per their website, must be cancelled 72 hours before your next auto charge or you are screwed again by them. They are quickly losing their reputation & all credibility. Stay away from them.