Donna P.
I’m starting to think this is a scam
I’m starting to think this is a scam. They took my money right away even before the so-called appointment or phone call or whatever it is that you’re supposed to have with a provider the customer service appears to be out of what I believe to be somewhere in Africa, my provider never showed up didn’t call back didn’t answer customer service and I asked for a refund and they told me I needed to call somebody else for a refund. They couldn’t give me another appointment. They said someone would reach out to me by text another person, I spoke to told me the appointment time was completely different and he was getting his time zone’s confused it just all seems very shady and unorganized, but they took my money right away with no problem.
Response from EmbodyOct 23, 2026
Hi Donna, thank you for your feedback. We are deeply sorry for the frustration and confusion you experienced regarding your payment, the missed appointment, and the conflicting information you received from our team. This is certainly not the standard of service or organization we strive to provide. We would truly appreciate the opportunity to review your account details and look into exactly what happened so we can address these communication and scheduling breakdowns. - Embody Team