EmbodyReviews of joinem.co

I would give them no stars if I could. I am very disappointed. I am allergic to you medication. Tried to do refund within 30 days and keep getting denied. I have jumped through hoops, sent emails, talked to clinicians, send proof of purchase, seen my pcp and nothing, no refund. Very upset former customer Tammara

Customer service is absolutely horrible I signed up for the 3 month plan and got my 1st order. Im on week 4 and have not received my second shipment. I called and they told me to fill out the refills form. Only one problem is since I signed up for the 3 month plan the refill form isnt due till nov and wont let me fill it out. I emailed again and they set up a dr visit for me. The dr didnt call at the scheduled time so I had to chat with support to get a dr to call me. The dr said to call the pharmacy for a refill so I called the pharmacy and they said one 1 prescription was sent over with no refills so obviously I wouldn't be getting a second shipment until the dr sent over a refill. Well I called again and they escalated the issue and I still havent heard anything and my last dose I have is tomorrow!!! Also, when signing up they said one price no matter what the dose. So of course i was suprised when i signed up for 300 and they want to renew for 700. False advertisement. I canceled my subscription and will not be using them again and switched to a different company. I will warn anyone DO NOT USE THIS COMPANY THEY ARE UNRELIABLE AND CUSTOMER SERVICE SUCKS. I will also be complaining to the BBB amd would encourage other to do the same.

Absolutely shocking customer service from Embody. I have been charged for three months of medication, yet I have only received my first month's supply. My second order was marked as delivered by FedEx, but it never arrived. I even checked my apartment complex's CCTV footage to confirm this. I immediately raised a complaint with FedEx and contacted Embody to report the missing delivery and request that my medication be reissued. What followed was an incredibly frustrating experience. My emails were ignored, phone wait times were excessively long, and when I finally managed to speak to someone via live chat, I spent over an hour going back and forth with an agent who still failed to understand or resolve a very straightforward issue. To make matters worse, my third month's payment has already been taken, and that order is currently processing, while the missing second month's medication remains completely unresolved. To summarise: I have been charged three times, received only one month's medication, and have had no meaningful investigation or resolution regarding the missing delivery. For a company providing medication, this level of customer service is completely unacceptable. Customers should not have to spend hours chasing a company to investigate missing medication they have already paid for. The lack of accountability, communication, and urgency is appalling. I have effectively paid for a product and service I never received, and Embody has made little effort to put things right. I would strongly caution anyone considering using Embody, particularly if they expect reliable deliveries and responsive customer support.

They keep charging me even though I canceled my subscription. Send me notifications that I am due to reorder and request my approval, then before I have a chance to respond charge my credit card and tell me a prescription is on its way. I have advised multiple times by message, phone, email and chat that I am not at my address due to a need to travel, but nobody takes any notice. the prescription is delivered weeks later...at an unmanned address, so will be unusable as it is no longer refrigerated. They have the nerve to ask me to remove my negative review then do the same thing over again. Do not use this company.

Call was made promptly. Answered what questions I had and also is setting me up to speak with more of a diet coach also. Jayvee was also very polite and helpful

I know they have a lot of negative reviews. However I've had a great experience with them. This will be my 3rd month. I'm on Trizepitide. In 2 months I've list 13lbs. My meds do sometimes arrive a little beside but I'm sure it's bc they are so busy. But as a real person I've found it easy to use them. My dosage has gone up each month but the price remains the same. As advertised!!!

So far over the phone visit was great just awaiting meds & will see from there

Visit was great. Video did not work but we could hear each other. Friendly and informative