Amber K.
⭐ 1 Star
⭐ 1 Star – Extremely Disappointing Experience I honestly wish I could give zero stars. My experience with Embody has been nothing but frustrating, and I would not recommend this company to anyone. I specifically signed back up with Embody because of their advertised fast shipping. Instead, I’ve been given the runaround since making my payment. Every time I contact customer service, I get a different answer. Now I’m being told shipping could take 7–10 days, and suddenly there are additional appointment requirements that were never clearly explained when I signed back up. What makes this even more frustrating is that I’m now without my medication because I relied on what this company told me. When you’re dealing with people’s medications, communication and reliability should be a priority, not an afterthought. Customer service has been absolutely ridiculous. I’ve spent way too much time reaching out, repeating myself, and trying to get straightforward answers. Instead of actually resolving the issue, they just create support tickets and try to end the conversation. I have been more than patient, but at this point, I’m tired of the excuses, inconsistent information, and lack of accountability. If you’re considering Embody for weight-loss medication, I strongly suggest doing your research before handing over your money. Based on my experience, their promises about shipping and customer service have not matched reality. I paid for a service expecting reliability and transparency. So far, I’ve received neither.
Response from EmbodyOct 9, 2026
Hi Amber, thank you for sharing your feedback. We are deeply sorry for the frustrating experience you have had regarding the unexpected shipping delays, unclear appointment requirements, and inconsistent information from customer service. This is certainly not the level of care we aim to provide to our patients. We would truly appreciate the opportunity to make things right. Your experience matters to us and we're committed to addressing your concerns. - Embody Team


