EmbodyReviews of joinem.co

He was very helpful and clear. I believe he did his best. But so did the previous one yet the next script was still. We will if I get the right one to replace what I paid for.

My concerns were answered and corrected.

Very helpful and understanding

The health questionnaire asked what rose I was previously on, I answered 12.5mg. I made contact with reps within minutes of my questionnaire sent and no one could confirm dosage. I then receive a notification that my dose was about 1/4-1/3 of my usual dose. They set me up with a provider who said that since I was at the 30 day mark since my last injection that they would have to gradually build my dose so she prescribed 2.1mg. It wouldn’t take months to taper up my dose. It doesn’t specify restarting from the lowest dose anywhere. I requested a cancellation. The rude provider cancelled then hung up the phone. Cool. A rep then confirmed it was cancelled. I then get an email saying they were cancelling it a month later. No, I disagreed with the treatment plan and want my money back and they REFUSE citing it was sent to the pharmacy. Mind you, the cancellation with the provider and reps was done within 3 hours of my purchase. It’s a money grab. They assume that I knew nothing about meds. I recommend going elsewhere.

My 2nd increase from 4.37 to 6.37 was never sent to the pharmacy so I missed a week of the higher dose. After calling Embody, they explained there was an issue but it's now fixed. Another week has gone by with no shipment. Called pharmacy, was told it was out of stock. Going on 2nd week of no medication. Starting at 6.37mg after two weeks of no medication is risking gastrointestinal issues and Embody just says 'sorry for the inconvenience'. This is unacceptable.

I told the nurse what was going on and she is addressing it

Embody has made it so easy to not only receive mailed medication but so easy to speak to someone regarding my treatment plan and address my concerns with empathy and compassion.

I signed up for the 3 month plan of tirzepatide. They advertise that you can have an increasing dose but when they shipped, it was less than the dose I was already on when I joined. I tried to get an appointment with a clinician to discuss but was promised over 5 times to have an appointment but no one ever reached out. Then they shipped the low dose again. It was not until I threatened to cancel that they let me speak with a clinician on the same day. I also asked for a refund of the last shipment but they said they would not allow. Very POOR customer service. Also, the shipment arrived with the "cold pack" 97 degrees after sitting on my counter for 30 minutes. Who knows what temperature it achieved in shipping in the back of a brown UPS truck. I have changed to Queen Rx because they had a clinician contact me within 24 hours and are going to start me on a higher maintenance dose. They promise cold shipping. I will update if Queen Rx is also a disappointment.