EmbodyReviews of joinem.co

Update: To the Emody team, you have continued to reply with your canned responses and have still never talk to me other than telling me don’t worry about it and then sending me the wrong stuff again. I am trying to contact my bank to see if I can get a partial refund since you guys continue to refuse that. I have been trying for months. I told you I would write this review if you would not reach out and actually do anything. So don’t try to post a response on here pretending you’re going to do something. DO NOT USE THEM. THEY ARE THE WORST COMPANY I HAVE EVER DEALT WITH. Since the very beginning, they have not paid attention to my dosing. They have continued to send me a lower dose than I was already on. I stupidly paid in advance. They have continued to deny my request for cancelation and they keep sending me more doses instead of actually listening to me On top of that, they use the cheapest pharmacies and ask people to inject 50mm which is an abnormally large amount of ingredients

I started on GLP1 last month. The shipment was on-time I started my injections within 5 days or payment and have been losing weight well. The meds work. Now I am on month 2 of my subscription and here's when the problems started. They ran my card on October 6th (2 days early) and it is now the 12th and I still have no meds. I was unable to do my injection last week and after speaking with a representative (that blamed me for it not shipping sooner, mind you, due to me asking 1 question before my card was ever even charged 🙃) I was informed it could be another 8 business days until I receive my medication. It is a monday and I take my injection on Thursdays. That puts me at 2 and a half weeks without my injection. I do not recommend to begin this journey with them unless you can call them 2 weeks before you're out of meds. Their standard time is 7-10 business days to ship so just keep that in mind before choosing this company... I will say that it took 4 days (including the weekend) for my 1st round of meds to be delivered so that is where they begin to mislead ya 😉

If you are on here and reading these reviews please listen to us one stars! I NEVER leave reviews. I am in customer service and just think it’s bad karma, but this place WOW! I was with another company for a year and never had one issue. I switched to embody to step up to tirzepatide. It took forever to get the initial screening. I had to continually call to get my first dose. I finally spoke to doc got set up and the prescription was sent to the pharmacy and shipped out september 8th. I received it on the 10th. thought ok just a bumpy start. The last place I was with would send meds out the third week of each month before I took my fourth shot. I was supposed to get my card charged on the first of October, I took my last dose of meds Oct 2. I noticed I hadn’t received a notification on Oct 4 so I went to the portal and saw, that my payment hadn’t gone through? I had linked it to bank account so don’t know how thats possible, so I relinked it and payment went through no problem. I thought, ok last time it went to pharmacy and sent out within two days I should be fine for my October 9th dose. October 8th comes and haven’t received anything so I check the portal and it says at pharmacy, I do live chat and explain all this to them and they put me on hold, 20 minutes later she says she has prioritized my order. I all of a sudden get emails saying it went to pharmacy again?! Plus the status date changes from Oct 4 to the 8th, WTHF?! I reach out to them yet again on the 9th and I am basically berated by a passive aggressive agent blaming me for all this mess, because my payment didn’t go through, I stated regardless it was still payed on the 4 why has it been in limbo for 4 days after? They didn’t want to address that, they just said “no worries it’s at the pharmacy it will take 7 to 10 business days not counting weekends anything else I can help you with? I ended the chat and called the customer service line. May answered and was very polite I explained the situation, she even agreed that as soon as payment went through it should have been sent right to pharmacy, but it shows it was sent to pharmacy on the eighth. I said yeah that’s when I called, so what about the 4 days unaccounted for? I understand your frustration but it looks like it will be 7-10 business days from the 8th. I mentioned I’m going to miss my 4th dose, so I’m supposed to go 2 weeks without? “Well when it does come in you can speak to a nurse about procedure for missing doses.” This isn’t some trivial item I bought that I haven’t received it’s my fricken medication. I cancelled my service and went to wellmedr and am getting meds from them tomorrow. They are doing something shady with reviews on here also. As soon as a one star review goes up they have 3 or 4 5 star ones go up. Same people writing multiple. It’s a cash grab. First delivery is quick, then no more after, so no matter what they get at least 300 out of you.

Customer service was great, the APRN went over everything with me in detail and answered any questions I had.

The nurse called me and listened to my concerns. Gave me things to watch for and to make sure I was doing.

I have only been with Embody for a month but my experience has been very positive. Dane called me today just to check on me he was very welcoming and helpful.

Great customer service and very quick at replying to my emails. Jerald took care of all the questions I had and is easy to reach if I have any other questions.

Update: Embody Modern Metabolic Medicine — Situation Still Unresolved The situation remains unresolved. Last week, I received an email from a manager named Kimberly assuring me that my order would be sent to the pharmacy and that she would provide updates regarding shipment. However, a week has passed, and I have received no follow-up or confirmation that my medication has been shipped. When I reached out today, I was directed to the patient portal, which shows clinician visits dated October 9 and today, the latter occurring after my inquiry. Unfortunately, neither entry provides any substantive information regarding my prescription status, pharmacy fulfillment, shipment confirmation, tracking number, or expected delivery date to my address. Once again, this raises concerns about the lack of transparency and follow-through. When Embody previously sent me the incorrect medication, the process occurred overnight. Yet, despite repeated assurances and weeks of ongoing communication, I still have no confirmation of when my correct medication will arrive. Please refer to the communication from Kimberly referenced below. Her assurances have not resulted in a resolution, and I am still left without my prescribed medication due to Embody’s repeated errors and continued failure to follow through. I will continue documenting and sharing updates as this situation progresses. The ongoing delays, lack of clear communication, and failure to resolve this matter are unacceptable and unprofessional. As of today, this matter remains unresolved. More updates to follow.