EmbodyReviews of joinem.co

The call with the RN took place as expected. So far so good but I am waiting to see if what she recommends to Embody will happen.

Their subscription doesn't know what or when meds are actually being shipped. I am on Tirzepatide and Semorelin (3 month supply). When it came time for a refill, I received a notice to fill out a refill form (though it doesn't tell you which med you are providing feedback for. You then get an email saying your approved (but for what?). I received my second dose for Tirzepatide but not Semorelin. When I called about the Semorelin, I was constantly given the link, tracking, or information for the Tirzepatide. I filled out a second intake refill form, and received an email saying approved. But again, which medication). Finally, the Semorelin was ordered and arrived 15 days late. Now for month 3 - Both are charged. Tirzepatide arrives and when I look on my account the Semorelin was ordered 2 weeks after the Tirzepatide. I received 5 emails confirming and telling me that the order is being processed. It has been 10 days since it should have arrived. Meanwhile, I received the refill intake form 2 days ago for Semorelin (the next three-month supply). I filled it out and was approved for a 3 month supply with the next bill date being in 3 days. I called today and customer service is saying the 3rd month of Semorelin didn't get approved because I hadn't filled out the refill form. A. I didn't need to bc it was a 3-month supply. B. I did not receive a refill request form until 2 days ago. C. I received over 5 emails over the past week and a half that it was approved and is being processed. Also, I have lost 1 pound in 2.5 months. I was going to complete the next month and then possibly go elsewhere.

My rep has been in great communication with me and has been helpful throughout the process. Unfortunately, there was some initial delays with my initial shipment, but I am hoping this next shipment will be a smooth process.

I didn’t have any problems last company I may of talked to them 2 time out of out of a 6 month period and I always had problems so I thank you for making it so much easier.

For the second month in a row, my medication has not arrived before I ran out. They charged my card two weeks ago and it still hasn't even been reviewed by a provider. They state medical review takes around two days - but its been 12 days since the charge and still hasn't been send to the pharmacy. I asked for them to cancel and refund as this is the second time in a row I have had an issue and they offered no refund - despite the fact that the FTC requires companies to offer a refund for delayed orders. Found another company and my order was approved in less than 20 minutes.

The care coaching with Charlene was 5 star. The reason the company didn’t get a 5 star is because I’m having issues getting my problem resolved. I asked to place my order on hold until I got back in town ahead of time and my order that needs to be refrigerated was shipped anyways and sat outside over a week. I reached out to Embody and was told I would be contacted by email in 24-48 hours. That was October 2nd and today is October 12th. A few days ago I was told once again I would hear from someone and still no email or call. I’m starting to feel this company doesn’t care enough about me as a customer and maybe I should switch because how long am I expected to go without being contacted or without my medication.

Miguel has been so helpful every step of the way!!!

I have had amazing people help me with this and everything i have done wrong