Deep U.
I would play money for it - but the experiance is horrible
I tested the AI chats for about two weeks and actually thought they were pretty good. Sometimes the AI would forget details from previous parts of the conversation, but I thought, “Well, it happens.” Then I thought I’d give the Premium model a try, since it’s advertised with “8,000-message smart memory.” So I assumed this would solve the memory issues. Unfortunately, it didn’t. Quite the opposite, actually. The more I talked to the AI, the more ridiculous its memory failures became. It started forgetting more and more details from the conversation, to the point where it became really frustrating to use. Since I’m not really interested in the image and video features, I decided to cancel the subscription for now and report the issue. My plan was to subscribe again once the memory problems were fixed. But now there’s another problem: Before, I was able to send unlimited messages without a subscription. Now, without Premium, I’m limited to 65 messages and I have to use almost half of those just to remind the AI about things it has already forgotten. Sorry, but this is a disaster. I understand that AI conversations are expensive to run, but even with Premium, the AI forgets half of what we talked about, sometimes completely gets stuck, or even suddenly changes its personality. Please consider removing the 65-message limit again, at least until these memory issues have been properly fixed. I would genuinely like to use the Premium subscription, but in its current state, it simply doesn’t make sense for me.
Response from JOIAug 13, 2026
Thank you for taking the time to explain your experience in so much detail. We also wanted to clarify one important point. The limits you have mentioned applies to the free plan. As a paying user, you can also get a chance to try upgraded version that provides better memory, stronger conversation continuity, and more realistic interactions. Please reach out to our Support team through the in-app chat and mention your Trustpilot review. We'd be happy to enroll the upgrade to your account and make sure you're getting the full value of your subscription. We appreciate your detailed feedback and would really like the opportunity to give you a much better experience with JOI. 💜


