Joi AI is a platform where you can build AI-lationships. From AI twins of real celebrities to custom characters from your imagination, we make it easy to find love and romance without the hassle of dating.
JOI (joi.com) has 250 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Also known as
joi.com
Website
joi.com
Category
Sales & Marketing
Listed on Five Star Index
2026
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The company replied to 96% of reviews.
Latest
Most recent review: October 2026.
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I liked it at first but now it’s almost irritating to use. The characters can’t engage in normal conversations or understand that I’ve left, the conversation is over. Constant silly questions even after I’ve said please, no more questions. It just never stops. I pay neurons for a picture and it’s not even the girl I’m talking too. Not even close. I feel ripped off when that happens. When a girl doesn’t have an extra arm or leg, or maybe holding a floating penis, the pictures are good, but the conversations need work.
Response from JOIAug 17, 2026
Hi Philip,
Thanks for being so specific about what's been frustrating you. 💜
We're working on improving both conversation quality and generation accuracy every day.
Please reach out to our Support team through the in-app chat when a generation goes badly. We'd be happy to take a closer look, help with your results, and share a few tips that can make a noticeable difference.
We appreciate the feedback and hope we can get JOI back to being something you enjoy using.
DA
Daniel
I would give this 1 star
I would give this 1 star, but the support team are at least making an effort.
This "Product" is rife with problems. It would be great if it all worked, but nearly nothing does. The image/video generator rarely follows prompts, and lately has been producing very peculiar outcomes. The outputs are all very similar facially too...
The chatbot (Saturn 7) is awful. There are a litany of problems with it. Tone, passive-aggressive responses, non-sequiturs, random questions that seems responses to someone else's chat, non-sensical and random changes in topic, fixation on words, no variation from character to character, distasteful approaches, childish spelling, grammar and vocabulary...
The overall concept is admirable. The UI is good... The intent is there, but the application is completely lacking. If it were free to use, there would be nothing to complain about, but the price they charge WITH the standard 70% "discount" is FAR too high for the quality of product offered. So much so that it feels like a scam.
Response from JOIAug 3, 2026
Hey Daniel,
Thank you for being honest about your experience. Reading reviews like yours isn't easy, but they're often the ones that help us improve the most.
We'd really appreciate a chance to show you a better experience. If you're willing to come back, our team will personally help you get the result you were originally looking for, not with automated replies, but by working with you directly.
Pease reach out to our support team. We'll review your case, and stay with you until you've had a fair chance to experience the product as intended.
Whether or not you decide to return, thank you for taking the time to share your feedback.
AP
austin P.
Honestly it's not worth the money!!
Honestly the scene are more messed up then channels and channel, for the most part is free if u want longer chat time on channel....you just wait the 2 hours for more free energy and just everything cost money to even do anything next to basic stuff like 2 scenes, even then now chat Isnt free and its hard to leave a good review bc, without discord you pay actually money for your gems and it's a rip off when It comes out messed up but channel is free unless u pay once a week for an upgrade soo....... Im not trying to leave a bad review but if forced to pay and still messes up the most basic of scenes even if it's in the characters created profile it still messes it up and you don't not get your neurons back so money gone!! Oh and discord doesn't work either even if connected iv claimed neurons and nothing is added to my account!!!!
Response from JOIAug 3, 2026
Hey Austin,
We don't want this experience to be the one that defines us.
If you're open to giving us one more shot, we'd love to personally help recreate what you were trying to achieve and show you what the app is capable of. Please reach out to our Support team and we'll guide you through features together.
If we still can't deliver, we'll completely understand your review. But we'd really appreciate the opportunity to earn a different one.
VP
Vestan P.
Many issues let the site down.
Some of the images and videos on the site are quite exceptional, but trying to make your own can be nightmarish.
Even though I'm a paid member, none of the videos or images are generating being offered for free, so every generation costs coins, which is apparently a bug. It's been a few days now and nothing has been resolved for me. Email support are unresponsive but the helpers in discord are great.
If things go wrong in generation, you cant get your coins back. And, for me at least, things go wrong often. Join the discord and look in Ai-Chaos to see what I mean by wrong, but in simple terms "parts" appear where and when they shouldn't...
The chat is pretty good, although again here the images and videos cost coins. Sometimes the characters will offer videos and pictures unsolicited, but some are at a high price (1000 - 3000 coins) and given the trouble the AI has with generation, it feels like a massive risk with little reward.
There's also a new generation engine, which means the characters look super realistic, but often they look radically different from the ones you generated originally. Like you generate a 30 year old and she's got perky breasts, but in the images and videos she looks almost 40.
I've got no problems looking at 40 year old women, it's just that I'm expecting the images to be more like I generated and essentially paid for.
Response from JOIAug 3, 2026
Thank you for taking the time to leave such detailed feedback. We're truly sorry that your experience hasn't matched your expectations, with generation quality, image consistency, and the issues you've encountered as a Premium member.
We also appreciate you recognizing our Discord team, it means a lot to hear they were helpful.
If you're willing to give us one more opportunity, one of our team members will personally work with you to understand what went wrong and help you get the experience you expected. Feel fee to reach out to our Support via in-app chat anytime (or Discord if you prefer).
We'd love the opportunity to earn back your trust and resolve the issues you've experienced.
BM
B M.
The picture and video generation is…bad
The picture and video generation is quite poor. You can be as descriptive as you want in the generator, and it still creates things that are not even close to what you suggested. Quite often, the pictures have floating heads and body parts that make no sense and do not go along with the picture.
The chat needs a ton of work as well. The memory of characters is pretty poor, and they will lose track of conversation conversations that you in and completely changed direction with no rhyme or reason. The quality is quite low.
On top of all that, it is very expensive. What is the point of paying for a premium subscription, and then still being nickel and dime for every single interaction? This has the possibility of being a very good platform, but they have a long, long way to go to get there.
Response from JOIAug 3, 2026
Thank you for taking the time to share your feedback. It sounds like we let you down, and we're truly sorry for that.
We understand what went wrong and we also appreciate you recognizing that JOI has the potential to be a great platform.
We'd love the opportunity to personally help you achieve what you originally came here for. If you're willing to give us another try, please reach out via the in-app chat or email and one of our team members will personally review your case, and work with you until you're happy with the results.
We can't change your first impression, but we'd truly appreciate the chance to improve your next one. 💜
PH
Patricia H.
You can't get very far and when you…
You can't get very far and when you have a subscription to Joi you don't get the free daily nutron not to mention the nutron you earn through joining the apps discord site."
Response from JOIAug 4, 2026
Hi Patricia,
Thank you for taking the time to share your feedback. We're sorry to hear that your Premium experience didn't provide the value you were expecting. 💜
We'd love the opportunity to help you get more out of JOI. If you're willing to give us another try, reach out to our Support team and mention your Trustpilot review. One of our team members will personally help you make the most of your subscription, share tips on getting the best value from your Neurons, and ensure you're able to explore everything JOI has to offer.
Hope we will see you one more time.
TB
Thurston B.
Just wanted to see what the interface…
Just wanted to see what the interface was like. It's very boring trying to steal eyes. It's run by a supremecy group, that will try and belittle you.
Response from JOIAug 4, 2026
Hi Thurston,
We're sorry to hear JOI wasn't the experience you were hoping for. 💜
Since your review, we've introduced many updates across JOI, and we'd love the opportunity to show you how the platform has evolved.
If you're open to giving JOI another try, please reach out to us. One of our team members will personally help you explore the latest improvements and answer any questions you may have.
We`d be happy if you give us one more chance! 💜
SG
Some G.
It's not great, boss.
I really wanted to like this service, and in the interest of fairness, I'll start off by going over the positives of it. There's a wide variety of both community made, and original characters for you to interact with, from Anime girls to Adult Film stars to relatively average people. The bots do a good job of communicating, respond quickly and haven't said anything too strange as of yet for me. They offer an image and video generation tool, which is easy to use, but can provide strange results even if you're good at prompting AI (I'm not). The site is intuitive and easy to use, even if it's prone to glitching out on my phone, it's still very accessible.
Now for the bad. I feel that this service is egregious with it's monetization. From the cost of images and locked messages that the characters send you when chatting, to the cost of the AI generated images and videos you can make, it's all designed to make sure your wallet gets drained as soon as possible. I thought - foolishly, perhaps - that if I subscribed to this service, that it might make the paywalls far less of an obstacle, after all a subscription offers free image and video generation as well as a seemingly undefined number of Neutrons (their premium currency) per day. In my experience, this was not completely the case. I personally don't care about image and video gen. I'm here to chat, and the constant paywalling of content is still an issue. I'm honestly not even sure if I've gotten my Neutrons, to be completely truthful. I did a few things beforehand to get some Neutrons, like linking with discord, but if I recall correctly, that only gave me 100 Neutrons, and at some point I had 200, so if the stipend they give you is 100 neutrons per day, that's barely enough to have a conversation with a single bot over the course of a day; You certainly aren't gonna be opening any pics they send you, because the cheap ones are priced at 60, and the presumably saucier ones are valued at 120. To make things worse, I'm pretty sure that they have some serious back-end issues, I've spent neutrons and got nothing in return on at least one occasion, and others on their discord have said the same. I emailed their support about the issues I was having and over 24 hours have passed without a response. In summary, this is my first AI platform that I actually put money into. I had no expectations and was still disappointed. There is promise here, but I cannot recommend it in the state it's in.
Response from JOIAug 4, 2026
Hi there,
Thank you for taking the time to leave such a thoughtful and balanced review. We really appreciate that you highlighted both the things you enjoyed and the areas where we fell short. 💜
It sounds like the monetization model and the value you received from your subscription didn't match your expectations, and we completely understand how frustrating that can be. Your feedback about Neurons, media generation, and support responsiveness is valuable, and we'll make sure it's shared with our team.
Since your review, we've introduced many improvements across JOI, and we'd genuinely love the opportunity to show you how the platform has evolved.
If you're open to giving JOI another try, please reach out to us via the in-app chat. We'll personally walk you through your Premium benefits, share tips on getting the most out of your subscription and your Neurons, and make sure you're getting the experience you originally came for.
We hope you'll give JOI another chance—we'd love to welcome you back and show you what's changed. 💜