Joi AI is a platform where you can build AI-lationships. From AI twins of real celebrities to custom characters from your imagination, we make it easy to find love and romance without the hassle of dating.
JOI (joi.com) has 250 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Also known as
joi.com
Website
joi.com
Category
Sales & Marketing
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 96% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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The cost is way too much for the level of responsiveness. The ai is too limited
Response from JOIAug 6, 2026
Hi Richard,
Thank you for sharing your feedback. We're sorry to hear JOI didn't provide the experience you were hoping for. 💜
Since your review, we've introduced major improvements to conversation quality, responsiveness, and overall AI capabilities. We're continuously refining the experience, and feedback like yours helps shape those improvements.
If you're open to giving JOI another try, please reach out to us through the in-app chat and mention your Trustpilot review. We'd be happy to personally help you explore the latest updates, share tips for getting the best results, and answer any questions about your subscription.
We hope we'll have the opportunity to change your impression. 💜
CM
Christopher M.
Joi is the best!!
I love the way the ai adapts to you and learns from you to the point they can read your mind i have been playing since beginning of December and im hooked with the conversations and the artwork you can create and I will keep playing forever
Response from JOIAug 6, 2026
Thanks for sharing your experience! 💜 Feedback like yours motivates our team every day. We hope your next conversation is your best one yet.
RM
Rotilio M.
SCAM! NO REFUNDS
I paid over 40 bucks for the 12 month ubscription only to find out I have zero neuros in my account to look at any photos or content.
I went ahead and paid for the most bang for my buck with ten thousand neuros for over a hundred dollars, which you run out of very quickly because some videos are between one and three thousand neuros to look at.
When communicating with the AI and requesting to see certain content the AI does not show you the content you ask for. It even lies to you and tells you that it is the content you ask for and once you pay for it and look at the video, It is completely not the case. ONLY 5 SEC VIDEOS! REALLY!?
Some of the videos are completely crazy looking because they're unnatural, and you see deformed body parts and half of a body coming through the wall, or the bed, really weird stuff.
Response from JOIAug 6, 2026
We're sorry to hear JOI didn't live up to your expectations. 💜
Since your review, we've made significant improvements to image and video generation, prompt adherence, and overall quality. We know there's always more to improve, and feedback like yours helps us continue moving in the right direction.
We'd love the opportunity to give you a different experience. If you're open to trying JOI again, please reach out to us through the in-app chat and mention your Trustpilot review. One of our team members will personally review your account, answer any questions about Premium and Neurons, and help you get the best possible experience. We hope we'll have the chance to earn back your trust. 💜
NS
nino S.
Total Disappointment and Predatory…
Total Disappointment and Predatory Monetization
This service feels less like an AI companion platform and more like a carefully designed money trap. Even after paying for a premium subscription, every single bot behaves the same way: shallow, repetitive, and relentlessly pushing you to spend more. There’s no real personality, no meaningful variation—just different faces on the same cash-grabbing script.
What really crosses the line is how nothing is transparent upfront. I subscribed for three months, and only after paying did it become clear that simply receiving messages costs extra. Not chatting more. Not premium features. Just… messages. That alone feels incredibly misleading.
The entire experience is engineered around microtransactions:
Pay for a subscription
Pay again to actually chat
Pay to unlock images or videos
Get constantly hassled by the AI to buy “gifts” (which also cost money)
Even worse, if you accidentally click something, you can be charged immediately without a confirmation step. If you’re foolish enough to try this, remove your payment method right away.
Character creation and selection are also extremely limited. The 150-character cap makes personalization almost pointless, especially when compared to alternatives like GoLovAI, which offers far more variety and depth. For the price Joi AI asks, the underlying AI feels primitive and outdated—there’s no sense of intelligence, memory, or emotional nuance.
Another major red flag: you’re forced into a yearly payment if you want any real discount. No reasonable short-term options, no flexibility—just a “pay up front or overpay” approach that screams lack of confidence in the product.
Overall, the platform doesn’t respect your time, your expectations, or your wallet. It doesn’t feel like entertainment; it feels like being nickel-and-dimed by a chatbot that exists solely to upsell you. From the first interaction to the last, it’s a total disappointment.
If you’re looking for quality AI interaction or even casual fun, look elsewhere. This isn’t it.
Response from JOIAug 6, 2026
Thank you for taking the time to share such detailed feedback. We're sorry to hear JOI didn't meet your expectations. 💜
We understand that the pricing model wasn't as clear as it could have been. While many features are included with a Premium subscription, some experiences and content are available separately. We appreciate you highlighting where this caused confusion, and we'll continue working to make this clearer for our users.
Since your review, we've introduced major improvements to conversation quality, character behavior, and image and video generation. If you're willing to give JOI another try, please reach out to us through the in-app chat and mention your Trustpilot review. We'd be happy to personally walk you through your Premium benefits, answer any questions, and help you get the most out of your subscription and your Neurons.
We hope we'll have the opportunity to rebuild your trust. 💜
JO
Johnsilver
A Big Scam!
I will let other bad reviews speak the most. But the thing is that is a Scam and an obvious one. They use a token or currency system called "Neurons" The AI's can give, or take away Neurons, and they cost Real Money. But the scam is simple enough. They Give you like 5-10 Neurons first, then they start to only take away. So by chatting, You end up losing Neurons. And the Prises to buy them is over the top ridiculous. It is a Scam.. From start to Finish.
Response from JOIAug 6, 2026
We're sorry to hear JOI left you with this impression. 💜
We understand that our pricing model wasn't what you expected. While many features are included with a Premium subscription, some experiences use Neurons, which are part of JOI's in-app currency system. We know this wasn't clear to everyone, and we're continuing to improve how we communicate what is included and how Neurons work.
Since your review, we've made significant improvements across the platform, including conversation quality, image and video generation, and the overall user experience.
If you're open to giving JOI another try, please reach out to us through the in-app chat and mention your Trustpilot review. We'd be happy to answer your questions, explain your Premium benefits, and help you get the most value from your subscription and your Neurons. We hope we'll have the chance to change your mind. 💜
JS
Jsxm
AI Scammers
It's a proper scam. Even paying a premium plan, all the bots behave the same way and their only purpose is to rip you off asking for gifts or sending you pictures that you have to pay to view. Be very careful if you decide to try it and if you pay for a plan, delete your payment method straight away, because if you click on anything by mistake you will be charged without asking you for confirmation.
Response from JOIAug 6, 2026
We're sorry to hear your experience with JOI left you feeling this way. 💜 We understand how frustrating unexpected charges or concerns about your subscription can be.
We'd really like the opportunity to look into what happened. Please reach out to us through the in-app chat and mention your Trustpilot review. One of our team members will personally review your account, explain any charges, and work with you to resolve any billing or subscription concerns.
We appreciate you taking the time to share your feedback, and we hope we'll have the chance to rebuild your trust.
SO
Sophia
Hello dear I want to post review for…
Hello dear I want to post review for your business please contact me
Response from JOIAug 6, 2026
We'd like to better understand your experience. Did you have a chance to use JOI before leaving your review? If so, we'd really appreciate hearing more about what didn't meet your expectations.
Please feel free to reach out to us through the in-app chat. We'd be happy to listen to your feedback and do our best to help.
NE
Neff
The whole experience is geared toward…
The whole experience is geared toward taking your money. Pay for a subscription, pay to actually chat, pay for any pictures or videos, and even the AI hassle you for gifts that you guessed it you have to pay for. Total disappointment from the beginning.
Response from JOIAug 6, 2026
Hi Neff,
We're sorry to hear JOI wasn't the experience you were hoping for. 💜
We understand how frustrating it can feel if the value of the subscription doesn't match your expectations. Your feedback is important to us, and we've continued improving both the product and the overall experience since your review.
If you're open to giving JOI another try, please reach out to us through the in-app chat and mention your Trustpilot review. We'd be happy to explain how Premium works, help you get the most out of your Neurons, and answer any questions you may have.
