Wayne
Charged for ‘free’ trial despite cancelling it early
I had an underwhelming experience with this site. I found its interface and usability rquite clunky. For example, it had problems identifying chunks of my resume when I uploaded it, as well as the job descriptions. This resulted in it being inefficient time-wise. Also, the price is quite hefty for the quality of the offering. I cancelled my two-week trial almost a week before it was due to expire, yet I was still charged for a full subscription. I logged this with support via email and received the most benign and oblivious response. The customer service rep didn’t answer my questions or suggest a resolution, just blathered on about having access to the site for the next three months. They’ve also ignored my follow up messages. Poor experience overall.




