Jobscan.coReviews of jobscan.co

Response from Jobscan.coOct 15, 2026

Thank you for sharing your feedback. We're sorry to hear about your experience with the subscription, billing, and resume optimization features. We understand how frustrating this must have been, and we take your concerns seriously. We have privately followed up with you to address your concerns and work toward a resolution. We appreciate you taking the time to share your experience, as your feedback helps us identify areas where we need to improve.

Response from Jobscan.coAug 28, 2026

Thank you for sharing your feedback. We’re sorry to hear that the account deletion process felt lengthy and inconvenient. We understand that being able to manage your account directly is important. In this case, you contacted our Support team to request account deletion, and we have completed your request as asked. We appreciate you bringing this experience to our attention. Your feedback is valuable as we continue looking for ways to make account management simpler and more convenient for our customers.

Response from Jobscan.coAug 12, 2026

We requested additional information from the customer to investigate their concern, but we have not received a response yet.

Response from Jobscan.coJun 19, 2026

Thank you for sharing your feedback. We sincerely apologize for the frustration and concern this experience caused. After reviewing your account and discussing the matter with you directly, we were able to clarify and resolve the issue privately. Thank you for giving us the opportunity to address this matter, and we wish you the very best in your job search.

Response from Jobscan.coJun 19, 2026

Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. We take concerns like yours seriously and have attempted to investigate the issue further. We reached out to request additional information. Unfortunately, we did not receive a response and were therefore unable to continue our investigation. Our goal is to provide actionable feedback that helps job seekers improve their resumes, and we never want users to feel misled by their results. We recognize that resume scoring and recommendations can sometimes be frustrating, particularly when they do not align with a user's expectations. If you're willing to reconnect with us, we'd still welcome the opportunity to review your experience and better understand what happened. Our team remains available and would be happy to investigate further.

Response from Jobscan.coJun 5, 2026

Hi there, thank you for taking the time to share your feedback. We’re sorry to hear that the experience didn’t meet your expectations, especially during an already difficult time. We’ve reached out to you personally and have processed a refund for the renewal charge. We also appreciate the honest feedback regarding the resume suggestions and renewal notifications. Input like this helps us continue improving both the product experience and communication with our users. We wish you the best in your job search and appreciate you giving Jobscan a try.

Response from Jobscan.coMay 21, 2026

Thank you for taking the time to share your experience, and we’re sorry for the frustration this situation has caused. We understand how important and time-sensitive the job search process is, and it’s disappointing when the product doesn’t meet expectations. We’ve investigated the issue you reported, and the “Accept All” button behavior has now been resolved. We also appreciate the detailed information and video you provided, which were very helpful for us in identifying the problem. A member of our team has also reached out to you directly to review your account in more detail and provide further support. We also want to better clarify how certain optimization features work, as different optimization goals can affect formatting and scoring outcomes. Thank you again for your feedback. We appreciate the opportunity to improve and support you further.