JLO BeautyReviews of jlobeauty.com

I will give you ZERO stars if possible. I have return many packages, I have contacted customer service to cancel the shipments because I’ m under medical treatment for a ski condition. Still, you keep sending me this stuff that I don’t want and don’t need.

Do not sign up for this, you cannot get out of it without cancelling your card.

wish I would have read some of these reviews before I tried what i thought was just a sample kit of some of their products. I am really good at checking the "fine print" as I know a lot of companies try to get you to agree to a subscription without you noticing. But I truly did not see anything indicating this was a subscription. After not being able to cancel it myself on the website, I used their chat "customer service" feature. I was told my subscription was cancelled & received an email stating this as well, but when I go into my account on the website it still shows as active. I'm going to give it a few days & check again and hopefully it will reflect as cancelled on the site as well. Of course you also are not able to remove your payment method from your account either. I wonder if JLO herself actually knows how sketchy things are with this company or if she just unwittingly hired sketchy people to run it for her.

I had the same experience as others with J Lo Beauty. the website said I would get new shipments about every 3 months, but one arrived only a month later and at 3 times the cost of the first purchase. I have not opened the package and just want to send it back. Their customer service told me I would have to pay for shipping both ways. I canceled the subscription but got a notice the day after that they were sending another package priced at $308.49!

Absolutely terrible company. I bought a $90 box of random stuff for my girlfriend for Christmas and have been charged $90 4 times. Luckily i noticed the charges and called the terrible customer service team they have and asked them why im being charged multiple times. Her exact response was “you didnt read the fine print in the terms and conditions” i honestly thought i was being pranked. They basically made a package for Christmas and in the terms and conditions said it was a $390 subscription. I told them to cancel the next orders and i was going to send the one i had back, the lady told me thats fine. I look the next month and im charged AGAIN! So i finally called my bank and disputed the charges and had to put a stop payment on them. Insane. DO NOT BUY

I placed an order in December not realizing it automatically puts you in a subscription. Then I saw in November another box was going to ship. I quickly went to try and cancel, but couldn't. The ONLY way to cancel is through calling. They boast that you can manage your subscription easily, but it just adding it removing, or changing the date. There is no way to cancel without talking to a person. So, I call. 3 times the customer service rep said would "pause" my current shipment, asked me how much product I have,and said would "pause until June." I said multiple times, "no, I want to cancel." It was to the point I was just going to have to cancel my card with how he wasn't listening. Finally he said it was cancelled and I got a confirmation e-mail. It feels dirty how they set you up for a subscription without making it overtly obvious AND that there isn't a simple "Cancel Subscription Link," you have to call a Customer Service Line and deal with them trying to keep you.

This was my first time purchasing from this company. Without my permission, they automatically enrolled me in a subscription and sent another package. When I tried to return the products, customer service refused to provide a return shipping label, so I had to pay for it myself. Even after returning the items, I did not receive a full refund. The products are very low quality and a complete waste of money. I do not recommend doing business with this company.

I bought the full JLO product bundle and it was a total disappointment. The products are greasy, clogged my pores, and caused breakouts and irritation on my face. I had seen negative reviews before, but decided to try them and ended up confirming what many others were saying. I definitely do not recommend them and would not buy them again.