A fed up L.
Thumbs down on Customer Service
I am actually going to cancel. You guys took unauthorized payments from my debit card & when I called to say no, they only refunded me $50 & it should have been for over $100. Products are great! Customer Service was terrible & there was a communication gap with the CSR & they did NOT understand what I was saying or what had been done wrong.
Response from JLO BeautyJul 19, 2026
Thank you for taking the time to share your feedback, Shellee. We’re glad to hear you’re enjoying our products, and we’re sorry for the frustration you experienced with your account and your interaction with our Customer Care team. We understand how important it is to have your concerns properly addressed, and we’d appreciate the opportunity to look into this further and assist with a resolution. Please contact our Customer Care team at 1-800-704-7551 available daily from 7:00 AM–10:00 PM EST. so we can assist you directly.




