J&K Home FurnishingsReviews of jkhomefurnishings.com

While shopping in the store, we had great service. But, once the sale was completed, there were no follow ups when dates were missed. We were given a 4-6 week delivery on an order placed on October 3, 2019. Delivery came on December 17, 2019. A custom accent chair and reclining sofa were delivered damaged. No apologies, nothing...just a referral to Victoria to fix the problem. Even an in store visit with the salesperson resulted in “You have to get in touch with Victoria.” On January 14, 2020, a tech came to examine the damage and we decided there were too many repairs needed on our sofa that we would need an alternative solution. We decided on modifying our order. On January 28, 2020, Victoria called to arrange this and now we will be waiting another 7 weeks to get the revised order. It will be about 5 months from the date we originally ordered.

Employees were very patient and helpful with listening to my needs? Made my shopping and decision making easy.

I have always been very pleased J&K Home Furnishings. I like the quality of the furnishings that they carry. Have shopped with them for many years. But, unfortunately this past shopping experience has no been a good one. We ordered something and were given an arrival time of six weeks. When that time frame pasted. I gave them a call. They said oh yes it is here. Guess someone forgot to give you a call. OK... We said we would be in the next day. When we got there we were informed that the warehouse people were at lunch! We waited around till someone returned, then they gave us our purchase. We left, got home then found out that it was the wrong one! We had to wait until the next day to get it straightened out. Then they said that the wrong item was ordered and we would have to wait again. Later in the day we get a call saying that they had found our item. This whole process has shaken my feelings in your store.

Very helpful and polite staff. Designers have excellent taste and were of great help!

Purchased a mattress. Madisyn was of great help in selecting the right mattress. Very knowledgeable.

I provided several more yards of fabric that was necessary for the swivel rocker I ordered July 3, 2019 (16 yds total). Anitta Martin told me she verified with the furniture manufacture that the yards of fabric not necessary for the construction of the rocker would be returned with the delivery of the rocker. Anitta contacted me in Early October when the store received delivery of my chair and I asked her if the additional fabric was returned at which time she said she would check. I emailed Anitta on October 28 to inquire about the extra fabric. In her email reply to me she said she had forgotten about my inquiry concerning the fabric but, she would email the customer service rep at the manufacture who assured the remaining fabric would be returned. Unfortunately, the fabric wasn't returned. I'm very disappointed the fabric wasn't returned. I had plans on using it for other projects. I think that if Anitta had verified that the fabric was missing upon delivery of the rocker to the store or followed up with the manufacture prior to shipment there may have been enough time to ensure the fabric's return.

I had a wonderful experience at J&K furnishings. From the time we entered the building the two people in the front of the building in furniture were very nice and helpful. We were there for mattresses and I can’t say enough about Brent he isn’t pushy, he answered every question and is very knowledgeable. He goes out of his way to make sure your happy with your purchase. I learned a lot from him. We had gone to 3 other mattress stores and I would have never guessed we would purchase from a furniture store over a mattress store. You receive better service and quality. Go see Brent at Murrells Inlet.

Our sales rep, Elizabeth, was personable, caring and helpful during the purchasing. I have had numerous problems with my selection of furniture made by Bassett. J&K has and continues to be working with Bassett and is resolving the issue.