I went to J&K to purchase a new bedroom suite for my new home. We are older so we are downsizing from a larger home to a home in the Old Village with smaller bedrooms. I should have waited until we moved but I wanted the bedroom suite when we moved in! After receiving my new furniture I was not happy with the bulkiness of especially the bed so I asked if I could return it and purchase another suite from them. They said that I would have to pay a restocking fee of 50% and a pick up fee….that would have been over $2000 which I think is rediculous and outrageous! Our sales person was very helpful but the manager was not and I also spoke with customer service who was absolutely no help at all! I understand that I would pay a restocking fee and pickup fee but not that much …. They did not care that I was not happy so I will never purchase anything else from them and advise others the same! I have spoken with numerous other stores to check their policies for returns and no one was anywhere close to their policies! Some companies give you a certain amount of time to see it in your home or to change your mind! Beware of their outrageous restocking fees!
BM
Beth M.
Power recliner has never come
My sister ordered a power recliner for $2800. She was told it would take a month for the special order. 3.5 months later she has NO chair. She is disabled. They have her money and now wont return her calls. I would never shop there. BEWARE
JO
Jim O.
They sold me display model
They sold me display model, when told I would be receiving new furntiure, very deceiving, BUYERS BEWARE!!!!!!!!
SL
Slick
The store is great but, Customer Service Not So Great
We have purchased much of our furniture from J&K over the past five years and love the store. However, the lead time on getting it is ridiculous and the after sale support is just as bad. We had the filling on our $6,000 couch go almost flat, causing a bar to push into your back when ever you sit in it. It's now been two months and all I keep getting from J&K is "we are waiting for the fiberfill from the manufacture"... What?? You can get this stuff in any fabric store and more than likely of better quality! This is NOT good customer service and it's also BS!! J&K has lost my business.
Response from J&K Home FurnishingsDec 20, 2022
I’m so sorry to hear about your experience with the flat sofa cushions. Can I have your full name and phone number so we can look up for your order and customer service information in order to look into this further and get back to you?
KL
Kevin L.
Used car salesmen practice
I was mislead in my purchase of an over six thousand dollar Hudson media cabinet. When I was in the store looking for the “one”, I was informed that it would be 10 to 14 months before it would arrive. I didn’t have an issue with that thinking I found what I have been in search of. I was then informed after the salesperson, Laura, spoke to the manager of the J&K Home Furnishings in Little River that this unit was preordered and would be arriving within 3 to 4 weeks from the manufacturer and not destined for anyone in particular, I was ecstatic with the news and also purchased a couple of rugs, 2 chairside tables and an ottoman to complete my great room at a total of over 11 thousand dollars. When she gave me my paperwork, I questioned the word “Stock” on it and was told it was listed as such because the unit was destined to a store for display. A couple of weeks has gone by and I received a call from Laura stating that she didn’t charge me correctly for one of the rugs and if I was still interested in it I would have to pay another $800.00 for it, I cancelled that particular rug instead. A few more days passed and I received a call to schedule the media cabinet delivery. Only after both sections were in my home did I start to see red flags about the unit. The remote that runs the 4 LED lights had a dead battery, I just happened to have one to replace it to make sure the lights worked. When the delivery people left I noticed how dusty and grungy the unit actually was, this did not just come from the manufacturer but was in a showroom for at least 6-12 months judging from the amount of dirt that was on it. I would have NEVER purchased this unit knowing what I do now. What I received is what I would have expected if I went to a second hand furniture store and not what I was told I would be receiving. This was my second large purchase from J&K. I didn’t have any issues with the dining room set from another one of their stores.
RO
Robin
Buyer Beware
Buyer Beware! My husband and I bought a dining room table and chairs from this business. The table was delivered damaged, with 2 scratches in the center of the table. J&K sent a “repair” person to our home to fix it. The repair person left us with a MORE damaged table—the finish in the area repaired is completely different from the rest of the table, and there are now 2 lacquer bubbles on the finish (the repair person said this would go away as the finish dried; it did not. We contacted J&K, who passed us off from one department to another, and argued with us over the issue over and over again. The table was delivered in June, no resolution yet. They offered us J&K store credit, but we do not want to continue to do business with this store. Its been very stressful.
Response from J&K Home FurnishingsJul 27, 2021
Ms. Malloy ,
On February 12 ,2021 you and your husband special ordered a custom Amish solid wood dining room with the custom stain of your choice ,custom legs and a leaf apron on wormy maple . This is a solid wood table made by the Amish to your specifications . Special order products are custom designed with custom finishes and as listed on your sales invoice no returns or exchanges . The manufacturer reserves the right to repair or replace the product . The custom dining room was delivered on June 25 and the following were the communication with Jennifer in our customer service department with you and your husband .
6/25: table delivered, customer reported scratch
6/28: service order was entered for our wood repair . Customer was informed to expect a call from Bill to schedule repair .
7/14: Bill our wood repair went out to do the repair this week of 7/14 for the step 1 repair and then proceed to step 2 repair to finish .
7/19: Customer expressed that Bill ruined the table and that it could not be fixed, and said the finish Bill used was very smelly. I sympathized with the customer that I was also sensitive to strong odors, and told him I would ask if the table could be picked up and repaired here at the DC. I confirmed with Bill that the table could be fixed, the repair was just the first phase 1 , and he verified that he did explain that to the customer.
7/20: I got the approval at 5 PM from our operations manager that we would pick up the table to be repaired at the DC so the smell would not bother the customer .
7/21: Customer called me for the status on his repair. I let him know we had the "go" to have Bill do the final repair at the DC and offered to have it picked up. The customer wanted to talk with the Mrs., then called me back a little later and requested a refund. (he also mentioned he was going to replace it with a plastic picnic table). I explained that I would need to reach out to my supervisor. I called the customer back on 7/21, explained his options, and emailed those options to him.
EMAIL: July 21, 11:44am It was a pleasure speaking with you, Here are some additional options to resolve the table issue:
1. We can pick up the table as discussed and repair step 2 in our distribution center and deliver back to you .
2. We can order a new, replacement table top and switch the tops for you once it arrives .
3. You can reselect a dining set at any of our stores that is in stock and we can quickly do a switch out. The dollars you paid for the Winesburg set would become a store credit .
4 .You can reselect a dining set to be special ordered, and when it arrives, we can switch out the sets. The dollars you paid for the Winesburg set would become a store credit .
It is disappointing that you would would state that the repairman ruined your table and buyers beware . I have personally reviewed the pictures and it is a perfectly normal step 1 repair on a solid wood table . Bill our repairman explained this to you during the repair .
We offered to replace the table with a new top .
We offered to special order any new dining room of your choice .
We offered to give you a credit towards any dining room in stock .
We have been part of this community and servicing our customers for 24 years and have the best reviews and quality of any furniture store on the Grand Strand and we care deeply about making sure our customers are happy .
I am certainly sorry that you had a problem and I would be happy to discuss with you personally .
Thank you ,
Chuck Dawson
JP
J P F.
The store is great-Customer Service Not So Great
The store is great, (Little River), customer service is terrible. Instead of saying "How can I help" or "Let me see what I can do" we got a barrage of excuses. We were waiting for "My dog ate my homework" since this excuse would have been more appropriate.
After 10 plus years of purchasing furniture at J&K, we bid farewell and lots of luck, we have moved on and very happy we did.
