J&K Home FurnishingsReviews of jkhomefurnishings.com

We are happy with the couch and love seat we purchased but feel the communication for delivery was poor. We called to check on delivery, left messages, no return call. Surprised over 7 weeks later you are asking for a review.

While I think I am a person who loves humor, I found the message that was sent to me anything but funny. The message was to take a picture of the mattress tag. She stated the one if you remove could be against the law.:)lol. Send picture of tag to get a free replacement mattress. I stripped my bed and processed to look for said tag but faintly remember removing it a year ago and felt I didn’t do it illegally. So no tag found I drove to a mattress store here in MB and took a photo of tag. It read; It is unlawful to remove this tag , however it may be removed by the consumer. (That’s why I removed mine last year.) So I called your young lady in customer service and was quit upset. After all of the inconvenience she had put me thru, she admitted it was not necessary because she was kidding/ joking about the tag. Didn’t I get it? I told her she said nothing about not worrying If tag was not found. And that with or without tag I would get a new mattress. Long story short, I suggested if you the furniture store need to have a certain bar code or batch number to identify something for a manufacturer that you might want to write down numbers or codes on sales receipt, so you have it for them in the future. Otherwise give full explanation of outcome for exchange, don’t just make light of jail or the law. Hope you can understand how I felt and that I took the info given seriously. Thanks Jch

I have been shopping for months have have dealt with several salespeople. When I decided to order the woman wouldn’t give me the quoted prices from the other sales person. Was supposed to have my furniture within 6 weeks, called and was told probably end of August which would make it more like 8 weeks.

If the salesperson did not walk behind you all the time and tell you everytthing you like is wonderful i would be apt to buy more . so stand back and let me find you when i need help

I have always been very pleased J&K Home Furnishings. I like the quality of the furnishings that they carry. Have shopped with them for many years. But, unfortunately this past shopping experience has no been a good one. We ordered something and were given an arrival time of six weeks. When that time frame pasted. I gave them a call. They said oh yes it is here. Guess someone forgot to give you a call. OK... We said we would be in the next day. When we got there we were informed that the warehouse people were at lunch! We waited around till someone returned, then they gave us our purchase. We left, got home then found out that it was the wrong one! We had to wait until the next day to get it straightened out. Then they said that the wrong item was ordered and we would have to wait again. Later in the day we get a call saying that they had found our item. This whole process has shaken my feelings in your store.

I provided several more yards of fabric that was necessary for the swivel rocker I ordered July 3, 2019 (16 yds total). Anitta Martin told me she verified with the furniture manufacture that the yards of fabric not necessary for the construction of the rocker would be returned with the delivery of the rocker. Anitta contacted me in Early October when the store received delivery of my chair and I asked her if the additional fabric was returned at which time she said she would check. I emailed Anitta on October 28 to inquire about the extra fabric. In her email reply to me she said she had forgotten about my inquiry concerning the fabric but, she would email the customer service rep at the manufacture who assured the remaining fabric would be returned. Unfortunately, the fabric wasn't returned. I'm very disappointed the fabric wasn't returned. I had plans on using it for other projects. I think that if Anitta had verified that the fabric was missing upon delivery of the rocker to the store or followed up with the manufacture prior to shipment there may have been enough time to ensure the fabric's return.

I thought the design help I got was great, however, I ordered this furniture in August with a delivery date of January and my bedroom set was not ready. I was only in town a short time and my design consultant knew my time constraints. She did offer to personally see that my furniture was delivered to my home while I was not there but nothing else for the huge inconvenience. I spent over $20,000.00 on this furniture. The furniture I did have delivered was beautiful and the delivery men very professional. I am hoping the bedroom furniture will eventually get there.

For being an upscale furniture store the website is mediocre.