J&K Home FurnishingsReviews of jkhomefurnishings.com

I purchased a Basset sofa and was assured by the salesman that the loose back pillow cushions could be made in a particular style. When the sofa arrived, the pillow style was not as I had ordered. I appealed to the store to correct the problem and was told that the cushions were standard for that sofa. My choices were to return the sofa and pay a restocking fee, have new cushions made at my expense or live with what I received. I also learned that the salesman who sold the sofa had left the company, so I had no recourse with him. I doubt I will purchase anything else from J and K as a result of my experience.

We went to JK Home Furnishings because we wanted to deal with a local store to purchase our Dream Cloud mattresses. The sales people were polite and helpful but after we paid nearly $4000.00 for new mattresses and bases, it took nearly a month to get them. While I understand they can't necessarily control the shipping from a supplier, they need to know how long things will truly take and be upfront and honest about it. We were told to expect the items in one to two weeks. We had issue with the first mattresses and had to order replacements and so far it has been the same experience. I would recommend using a company that stocks what you want locally if you don't want to go through the hassle of waiting and getting excuses when you call to find out what the status is.

We were told 8 weeks then called and told 8 more weeks…. We are still waiting

Lead times are horrendous. If you need furniture within a reasonable timeframe go somewhere else. Promised delivery dates have been pushed out several times. We feel that the excuses at this point are scripted. Disappointed at the lack of transparency. Should be better for my net spent.

We did not appreciate the lack of customer service after we made our purchase. We were treated rudely by staff when we called to inquire about the status of our delivery. Therefore we furnished the rest of our new home by purchasing from other companies.

I wouldn’t recommend unless you have major money. Don’t believe the 35% off. It’s a sham. Delivery wasn’t a great experience. Making a return won’t happen. I was forced to take store credit for a damaged item. I was coerced into bad choices. It’s not good to spend thousands for a bad experience

Just moved down here to South Carolina and need to furnish my new home. Saw the store at the mall in Myrtle Beach and was impressed. We went in and started looking around. No one approached us to ask if we needed help so my husband went looking for a salesperson. When we explained we were not ready to buy just then because our home will not be done until September 1, interest for our business was dropped. Let us know when you’re ready to buy. Needless to say, we left with a bad impression. Thank you.

While shopping in the store, we had great service. But, once the sale was completed, there were no follow ups when dates were missed. We were given a 4-6 week delivery on an order placed on October 3, 2019. Delivery came on December 17, 2019. A custom accent chair and reclining sofa were delivered damaged. No apologies, nothing...just a referral to Victoria to fix the problem. Even an in store visit with the salesperson resulted in “You have to get in touch with Victoria.” On January 14, 2020, a tech came to examine the damage and we decided there were too many repairs needed on our sofa that we would need an alternative solution. We decided on modifying our order. On January 28, 2020, Victoria called to arrange this and now we will be waiting another 7 weeks to get the revised order. It will be about 5 months from the date we originally ordered.