J.INGReviews of jingus.com

Excellent company selling pretty products. customer services were very helpful and really went the extra mile when there was an issue with my order, caused by an oversight on my side. They resolved it all very quickly and professionally.

I don't buy clothes online often, furthermore, this is my first time buying clothes on the internet. I live in the Netherlands and the US is pretty far for me. It took 20 days (with covid in mind), I sent them an email and they kindly replied. Good customer service. When my package came I was very surprised. Everything looks so valuable, the packaging design and clothes had a good quality. I loved the jeans and shirt I bought it was exactly like the description and they were very comfortable. The same color and size as well. You need to know your own size and body that is what makes jing good as well. They want you to feel comfortable and they even have a size measurement slider (how did it fit). I know that my size is always xs when it comes to shirts of sometimes with pants I go for a bigger size because my hips are a little wider. Very cute I feel bold, romantic, and beyond the trend ;)

I'm incredibly disappointed with my shopping experiences with J.ING. After receiving items from my first purchase, I immediately returned them because I was not satisfied with the quality. At that time, because of COVID-19, it took up to 14 days for refunds to be processed. After waiting more than 14 days, I had to contact them to process my refund. When I received items from my second purchase, I was incredibly disgusted by the quality. There were hundreds of loose threads coming out of a dress that cost me around $100. I returned the dress in mid-December and still haven't received my refund for it yet, as it now takes UP TO 3 WEEKS now to process refunds. It has been more than 4 weeks at this point. I sent several emails asking to start processing the refund and a majority of them have been ignored. I filed a dispute with PayPal, which caught their attention. Within hours of filing the dispute, J.ING asked me to cancel the case, promising to process the refund "right away" (their words). As of today, they still have not done so. It is disgusting how overpriced their clothing is for the quality, how terrible and shady their customer service is, and how they use the pandemic to their advantage to continue to hold customer's refunds.

I am satisfied with many of the items that I received except their sweaters. The material is really cheap for the price I paid. I left sincere reviews for the items but only the good reviews showed up and none of my negative reviews appeared. Very disappointed. I love their style but their dishonesty is just unacceptable!!!!!

Placed an order which was “lost by the carrier” despite tracking never going further than pre-shipment. I contacted them about it and when I finally got a response from them they gave no apology and offered to reship or store credit. No refund lol. Avoid fam

just so so. Not looks as good as in the picture

Not for Western customers. Their clothing fits odd, super tight, and sizing measurements are off. I am normally a small or x small and found to be a size medium or large in their clothing. The cuts are super strange made me look weirdly shaped and when I returned it took forever. I had my Korean friend try them on and they fit her better but strange in the crotch area for a pair of pants I bought.

Really love their new sweater! However, I wait for about 1 month to receive the pre-order. The quality did satisfy me! Will shop again!