J.INGReviews of jingus.com

Sent me damaged jeans and charged me for shipping even though I reached out to them numerous times expressing customers don’t pay for shipping either way on damaged items returned. Poor customer service first and last purchase. Buyer beware!

Don’t order from here!! My order took over a month to arrive and the clothing quality is terrible. The blazers are so thin and feel very cheap. The sweaters are also poorly made with uneven stitching. I was so disappointed I ended up returning everything. It’s ridiculous how their prices are so expensive but the quality is at the same level as Shein. They only offer store credit or else you would have to pay for your own label to ship it back. I shipped my entire order back (total of $130.08) for a refund, but they sent 3 separate refunds of $32.52 and charged me an additional $32.52 when it should’ve been a refund. I only received $97.56 back when it should be $130.08. I already explained to customer service and sent a screenshot of the refunds and charge, but they said they already refunded even though my bank account states otherwise. Will try to talk to customer service, but if they continue to be unhelpful, I’ll have to request a credit chargeback with my bank. UPDATE 1/24 Jing is claiming they refunded $130.08, but I only received $97.56 back on Jan 21 and a charge of $32.52 on Jan 18. My bank account shows it as a charge , not a refund. This is a mistake from your company.

I was so happy about my purchases. I have a tiny waist, around 23-24 so it has always been very very hard for me to find a pair of perfect pants. I found plenty at J.ING! I would definitely recommend for girls who are small like me (5'3, 90lb).

The garments are in high quality, very reasonable price, the shipping is a bit slow though.

There should be something that discloses that clothing comes from China. Ordering internationally on Korean websites don't take half as long. The 'us' in the website name makes it sound like it's being shipped from the US. Ordered in November for a leather shacket as well as someone else in the review. Package is stuck in LA customs clearance nearing a month now. Won't be ordering here again.

Very happy 😃 now!! Everything it’s that expected . The clothes look good quality. Previously I rate 1 stars because it was dilate , and I felt so bad. My suggestion for j.ing is that they should improve the shipping

Love the design and quality. Can't wait to order more coats and dresses for my future events!!

This is going to be long but it’s my experience with this company. I was super excited to order since I saw unique pieces and they looked like they were super good quality. I ordered on November 14 , 2021- not even after Black Friday- and I am still waiting for an item from my $250 order. I have contacted j.ing multiple times and the first time they told me that one of the items I ordered was actually a preorder so it’s taking longer. It never said that when I ordered it and there was nothing to inform me about a preorder item so I just decided to wait a bit longer. After almost a month and no update, I emailed again. They said they would ship the rest of my order separately and it arrived on Dec 16. I am still waiting on the Docie Leather shacket. It says it has been in Compton CA since December 7th and departed the shipping facility on the 28th with no further updates. I live 1.5 hours away from Compton and as of January 11th, it still hasn’t arrived. I understand that with the holidays and covid still going around that there will be some delays. But it would be better for the company to be upfront about their shipping times. I got free shipping and didn’t expect to wait over 2 months and then some for an order to be complete. Had I known I wouldn’t have ordered since my order had a lot of F/W styles. Customer service has been pretty on top of answering my questions within a few days, but I haven’t heard back since I asked about the status of the last item. Quality wise, the clothing is not bad but sizing is an issue for me. They run small for bottoms so make sure to measure before ordering. I am midsized and have larger hips so they didn’t even zip all the way up on me. I also ordered the Emilie fuzzy sweater and it’s itchy but cute It also smelled awful like chemicals and burnt tires. The first wash I made the mistake of washing with clothes and all my clothes smelled like it. After a second wash it still has the tire smell. I am only planning on keeping 3/8 items and want to return the other as soon as possible but their policy asks to wait for the last item in the order but I fear they will tell me my order is no longer return eligible due to how long it is taking. I will not be ordering again.