J.INGReviews of jingus.com

I purchased 5 pieces and attempted to return two of them that did not fit me appropriately. The process was like a hell and very complicated. If you do not have time to put up with that good luck for you, then. They wrote or the auto email responded: "The return portal has been taken offline for updates. " "please provide us the name of the items, order number, and the reason for the return." I contacted them via chat as it was the only available tool to claim for a refund at that time and provided them with the Information over and over almost four times.. However, I kept receiving the same auto email response telling me and asking me for the same information which was size, the reason for return ETC without providing a solution or facilitating the process.

Ordered 21 days ago and it's not even shipped. I still have no email from them but only for commercials. I guess this website is just a scam, don't buy from them.

If I could give this no stars I would. The website says you can cancel your order up to 5 hours after placing the order… except you can’t because nobody will get back to you in time. “Once you receive the item, you can request a return”… except you can’t because NO ONE #%&$ing responds. I am so angry. I’m going to dispute this charge because this is a joke. What a scam. DO NOT BUY FROM HERE, you’ll be entering into an experience from hell.

Two orders placed, both with preorder items, so I understand it won’t be shipped out right away. But even when given a preorder date, they don’t actually get shipped out on the provided dates and with no communication on when your order will actually be processed. Tried reaching out to the customer care team only to be ignored when asking about returns and order cancellations. The quality of the clothes is less than desirable, around the quality of other fast fashion retailers such as forever21/h&m. Not thrilled at all with this company but the clothes do match the pictures in terms of design.

The products so far are good but I got some problems with the return. Can someone help me with that?

First time I ordered from here it was fine. Second time around the order took over a month to arrive, they sent me an email apologizing and that they added a special surprise in my order for me. Package finally arrives after a month and summer is already. No surprise item inside either. None of their clothes fit because sizing is all over the place. Even my husband was baffled by it. Quality is horrible this time around as well and when I reached out to customer service they took a hot minute to respond. I had to blast them on social media for a response. Maybe if they focused more on the quality and customer service aspect of their company instead of hiring instagram “influencers” their company wouldn’t suffer like this. Trust me when I say those influencers are not making your clothes look good either. Word of mouth matters, I wouldn’t recommend this company even to my worst enemy.

I ordered 16 days ago, but have yet heard anything. No update emails, and I reached out to the customer service 4 times in the last 72 hours. They were so quick to charge my bank account on the same day I submitted my order but slow to respond (note: you only get charged when the items purchased from legit websites get shipped out) Not even sure if I will ever get the items I ordered. So please save yourself some stress and do not order from this website. Now I’m going to ask them to cancel my order and hopefully get my money back. Updated after their response: funny how they responded to my review so fast but didn’t bother to answer my inquiry emails that were sent to their customer service. Scam!

First time I ordered from this company, I had no issues. Second time, I got an order confirmation and then no more communication after. I tried logging into my account with J.ing and it’s now saying my email is not recognized. I called, reached out to customer portal, and emailed. No surprise, no response. I have no idea if I’ll even get my order at this point. Just be weary there is no customer service and with my email “no longer an account” it feels a bit like a scam.