J.INGReviews of jingus.com

Purchased a jacket for my wife. Received it very quickly…the jacket was too small. Returned it per their return policy. I had asked for a credit back to the credit card I used. They told me okay, but what I received was a store credit. I called and emailed several times. Never heard back from anyone. So I decided to just use the store credit for something else. When I tried to use it in checkout, kept saying that it was invalid. Have been calling and emailing for several days….no one answers the phone, and no reply email. Buyer beware with these people. 10/17/22 Received a reply, from the company asking me to resubmit my refund request, which I did…. That was four days ago, still didn’t hear anything back from them. I think they just reply to these complaints to make it look as though they are trying to fix the problem. I wish they would just quit wasting my time….. I’m so pissed, I’ve been telling everyone I know about this company, and not to buy from them.

I don’t even want to give 1 star. I ordered some stuff on 9/7 but they haven’t even shipped. It’s been already more than a month. I contacted them to ask for refund if they are not going to ship my items in few days, but they didn’t even respond. I liked their clothes but I won’t be their customer ever again. So please be aware of this site and don’t buy from there. Really unprofessional. And worst experience.

I placed an order several weeks ago and have not received any update and customer service will not email me back. I need an update or a refund, I’m extremely frustrated.

I was "approved for a refund" on August 29th, 2022. It is now 43 days later, and I still don't have my refund! I got an email asking for my Paypal, but I never paid with Paypal. This website seems like a scam. They have the items I returned, and I am starting to doubt I will ever get my money back from them! They owe me around $100 USD! Edited to add: I still do not have my refund from them as of 10/25/22. I opened a dispute with my bank since they have technically stolen $100 from me. They asked me to close the dispute before they would refund me. I emailed them back saying the dispute will close automatically when they give me my money back. They have not responded to me. THIS IS A SCAM.

when will you resend back? I’ve placed an order more than a month ago, sent emails four times and didn’t get any answers. So I sent an email with another account to check if I had a problem with my own email. Still no reply

This company is an absolute scam. I have emailed customer service over 3 times and called their 800 number. My order was supposed to be shipped and I never received a tracking number. I was debited on my bank account. NEVER again. Do NOT order from this website

Not Delivered I have placed a total of three separate orders , first arrived all good nice dress, 2nd I wanted to return to the items out of four they offered a 40% return and said to keep the items because they’re actually in China and not in Los Angeles and the city of industry as a claim. Not received refund. My third order was basically placed a week after my second order so I didn’t know this was going to happen that was for $118 there’s four items never arrived it’s been one month and one week. Emailed and I have tried to call no one answers the phone no one has returned the email. I did purchase through PayPal so I had to file a claim at PayPal. Separate note on the orders they’re medium is a small their clothes are really really tiny made for Chinese tiny people. None of the clothes are consistently sized. Runs on small side, Size small is like extra small, medium is more like a small I am assuming large will be more like a medium something tells me large won’t really be a large .

i am experienceing same refund issues, sent emails ,no responding, customer service phone number no body anwered, i am thinking their refund would b scam.