J.INGReviews of jingus.com

I placed an order on February 28,2023. The order was never shipped, and it is now April 25th. This was not a pre-order item. In fact, this very item is on clearance now. The website states that non-preorders ship in 1-5 days. This is not true; you will most likely never see your package. I've reached out to customer service numerous times. I only received one response, which was automated. I even called their customer support number. I called during their working hours, which are indicated at the beginning of the call. However, I was still hit with a voicemail box and a message that, despite working beginning at 8am, 10am their time is outside their working hours. A lot of money was lost. Buyer beware, this is a scam.

I never received my order. Tried contacting the customer service three times and got no response.

The worst shopping experience ever. I have been reaching out to their customer services regarding tracking information after 2 months of waiting but they never response or they will auto response with no information provided. So frustrating and disappointing to shop on their site. Will never ship them again.

I had order at Nov/2022 until now April/2023, still lost 3 items, the status just “waiting for shipment”, terrible company. Return my money back, I will never ever use this anymore.

I ordered something almost 3 months ago and I have not received it yet or gotten an updates on where it is. Their site keeps crashing and every time I try to message someone they never message me back. I tried a month and a half after ordering to contact someone to help me change my address because at that point I was moving to a new apartment. No one helped me and I keep asking for a refund and literally no one will actually follow through on assisting. I am out a lot of money now because of this and I never received the product or have any idea where it is.

A terrible service. I placed 4 orders and now I haven't got them since 1st January (nearly 4 months). I sent emails to them, but always get automatic emails.

Placed order last month and paid $20 extra for expedited shipping. My order to this day still says “awaiting shipment”. Have emailed twice and get an automated response saying my order will be on its way soon. Why have the option for expedited shipping if it’s not even expedited? Emailed them TWICE that I wanted a refund and it’s been radio silence both times. Why can they respond when I ask where my item is but can’t respond when i ask for a refund? SCAM

The worst customer service I’ve ever had. This is the first time I’m writing a negative review about a company because I’m really frustrated and don’t know what else to do. I placed an order on 1st Feb and still have not received it. I first contacted the customer service on 31st March to find out if it had been dispatched. When I received a reply I was really happy as they apologised for the delay and asked if I still wanted the item and if so they were going to give priority and dispatch my order in the next 6 to 7 days. So, I emailed back saying I still wanted my order and would really appreciate if they could give it the priority like the said they would. 2 weeks passed by and I did not get any update on my order so I emailed them again on 13 April and I still have not had any response. Now I’m starting to think I will never receive the order I paid for and it was a scam all along.