J.INGReviews of jingus.com

Cela fait plus de 2 mois que j'attends que mes jeans soient envoyés. J'ai envoyé de nombreux mails à la suite desquelles on m'a indiqué que la commande allait être envoyée prochianement mais ce n'est jamais le cas. Passez votre chemin !

If I could give a negative star review…I placed my order on Feb 2nd and it’s now May and still nothing. I understand I need to wait if it’s pre-order items, so I contacted costumer service to inquire about my status if they will be sent out anytime soon. I emailed the first time in early March and they told me it will be shipped within a week and will prioritize my order, and I believe them, wanted to give them some more time and since they’ve said that. Then another few weeks passed by, still NOTHING! I was extremely frustrated and asked them to cancel my order for over 5 times in April and May. Till now, they did nothing about it and each time all they replied the exact same responses “We are truly sorry for the delay! we've received a large number of orders, so your shipment may take longer than usual. We understand it is a long wait, do you still want to keep this item? We will give you the priority of shipment. Thank you.” I replied NO! NO! NO! And guess what? STILL NOTHING DONE! The worse online shopping experience ever. Never buying anything from them ever again

If anyone is also experiencing trouble, I emailed them on instagram @j.ing_official and asked for a refund and they gave me one after a few days

I ordered multiple items 3 MONTHS AGO and never received anything. It says it’s still awaiting shipment if I look at my order confirmation. I tried contacting customer care twice and no reply whatsoever. So unprofessional and such a waste of my money.

Avoid if you can. 3 months since my order and contacted customer service numerous times - no refund, no shipment. Total Scam.

I placed my order in January and now it’s almost May, still nothing received. I have emailed every possible email I can find and no response after 10+ emails. Save your money and don’t order from this SCAM company!!!!

I don't know really how to feel about J.Ing. I ordered something from them in 2022. It took a long time to ship (it was listed as a pre-order item), but when it came the quality really surpassed my expectations! Then around December 2022/January 2023 I saw that they were advertising a clearance sale. I decided to purchase a few items in February. In March I emailed them asking when they expected my items to ship because I was moving. No response. My items were not on pre-order and they had not even been dispatched during that month. I moved in April, so I emailed again asking them if they could update the shipping address since my items STILL hadn't even been shipped. Now it is the end of April, and my items were still awaiting shipment. I decided to reach out via Instagram (note that they haven't posted since December and the comments are full of angry people who have not received their shipments either). I DMed them and asking when they would be shipping my items and that I needed to update my shipping address (as I had emailed twice before). I included the order # and threatened to cancel because I at this point I can't even get a confirmation that it will be sent to the right location. They responded the next day saying they cancelled my order... which wasn't even what I was asking for. But maybe for the best because I am not sure the package was ever going to be shipped. They cancelled my order 12 days ago and the status of my shipment says "Refund Failed." I have confirmed on the card I purchased with that indeed the funds have not been deposited onto the card. Unfortunately I bought with a debit card so I can't even contest the original charge to try to get my money back! All this is SO weird to me since my first order came and was great quality. I don't know what is going on with the company given they aren't responding to emails, not posting on socials, not shipping MANY orders, and not refunding orders. I am very disappointed because I was really excited for more great products.

I am trying trying to return an item I bought. I emailed them as they ask you to do. In a couple days they responded asking for a picture of the garment. I replied right away. After a few days they asked for the name of the garment but stil did not give return address. All emails come during the night and there are several days in between. I believe this is a scam and I will soon be past the 14 day window for returns. Very frustrating.