Jimmy John's Franchise, LLC is a franchised sandwich restaurant chain, specializing in delivery.
Jimmy John's (jimmyjohns.com) has 162 customer reviews on Five Star Index, with an average rating of 2.0 out of 5.
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JOHNNY
JIMMY JOHNS #2374 4201 TUSCARAWAS ST WEST CANTON, OHIO I GUESS THE SADWICH ARTISTS CAN NOT CUT THE SANDWICHES IN HALF!!!! NO MATTER THAT IT IS ON THE ORDER AND ON THE RECEIPT. THREE TRYS FOR A QUARTER, STILL CAN'T GET IT RIGHT!!! NO MORE FOR ME!!! MY CO WORKER ORDER FOR TUNA FISH SANDWICH IT HAD SO MANY ONIONS AND LITTLE TUNS FISH SHE COULDN'T EAT THE SANDWICH. SHES DONE WITH THIS STORE ALSO!!
Noe G.
The smoking chicken sandwich was very wet and sloppy.I did not like it the taste or texture
Angel M.
Just got a delivery order and my sub wasn’t made the way I ordered it :-( ordered in 2/6/2021 form the Jonestown Road location in Winston Salem, NC
Bella H.
Jimmy Johns is a restaurant that is consistently amazing no matter what part of the country I have been in. The Delivery is very fast and the food is refreshing and on target every time. They have the cheapest delivery around. No matter what I order even if it's only a sandwich for myself it's delivered with care. My daughter and I order every time she comes to visit.
KS
It's the new normal to serve old bread, and it's very apparent (dry and hard). Gross.
Gin S.
Telling the truth here. First of all, their owner is a big game hunter and likes to post pictures of his trophies on Facebook! Secondly, the one time we tried them (not knowing anything about this establishment) they make your sandwich behind a tall partition; you can't see how they are making your food. But please don't support an establishment that kills animals for sport!
Sandra H.
Service used to be great. Now it's more then an hour. Shop is 2 minutes away from my business but it still takes 20 minutes to get here with a soggy sandwich!
Juliette Thomas I.
The guy on the phone said it was about 30-45 minutes wait, I said that is fine. Well, an hour went by! tried calling them and I kept getting hung upon. after about 20 times of calling on 2 different phones. I had one phone on hold for 10 minutes and my cell phone which I finally spoke to someone at this time, it was around 1:45 pm. I was so pissed at this time; I just wanted my money back! he said it is on the way out. Did not really care at this point, as I was talking to him about my order and that I want my money back he said that is fine and got hung up on once again (was still talking to him). Luckily the other phone was still on hold but that did not really matter because the phone got picked up and hung up of course. Called them back and I said why did you hang up on me, he said we are busy. Sorry, but I lost it at this time. He called me a liar and said the wait time was 1:30-1:45 wait to get my order, I said no you said 30-45 minutes. why would it take an hour and a half to get a sandwich? please do not ever call any customer a liar and down talk them. you will get better customer service if you (the little boy who answered the phone) are not rude. If you cannot talk to people better over the phone you should not be working in a place like that. I completely understand if you are busy, I also work in customer service and I would never treat my customers, how he did! plus it is my boss’s place of business! I would never disrespect that; I want him to have business not turn it away. JIMMY JOHNS you need to get rid of this guy. I would never have idols like you working here.
