Jimmy John's Franchise, LLC is a franchised sandwich restaurant chain, specializing in delivery.
Jimmy John's (jimmyjohns.com) has 162 customer reviews on Five Star Index, with an average rating of 2.0 out of 5.
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ERIK L.
I just ate a store #4613. What a terrible experience. The sandwich was burnt. It was so hard i could not eat it. When i asked the person behind the counter about it his reply was that they were all toasted sandwiches. He was very rude and not friendly at all. I basically paid $33 with a tip for a bag of chips and a small coke. I will never eat at a Jimmy Johns again. Terrible customer service and very poor food. I am currently contesting my payment.
kenneth H.
ORDERD A FOOD ORDER FOR DELIVERY BROUGHT FOOD SET OUSIDE OF DOOR CLLED TO COMPLAIN HUNG UP ON ME CALLED BACK SAID DID NOT WANT TO BE BOTHERED LAUGHING THE HUBER HTS STORE IS A JOKE
Angela B.
After waitingin the drive through line for 20 minutes, IStood at the register for over 20 minutes not a single acknowledgement from any of the 4 employess working. No they were not busy. Only 1 other customer in the store. Beyond pathetic. Never again Jimmy johns. You have lost yet another customer
Ulrywalter
Placed a delivery order, they called back freaky fast to tell me that they don't have any drivers to deliver my food but I could come pick it up... 👎👎 (Richmond,Mi)
Karen H.
Sandwich maybe had 2 very thin slices of roast beef. Was very light on mayo! Had to add some when I got home. Sandwich looked very flat. This is a new location I tried. I will stick with my original store that I usually use.
Janet T.
Ok I love Jimmy John's Italian sub so this pains me to have to say this but I am forever cutting all ties with Jimmy John's sub shop (The one on Austin Hwy San Antonio, Tx ) due to an incident in an online order that I had placed, and the order never got filled and the order never got delivered to me. I tried to take it up with the manager of that store and she said it was not her problem that it was an online app that I had made the order with, and the online app is where I need to handle the situation. She said I needed to cancel the order through the app and get the refund through the app which the app never tells you how to do any of that! I then asked her if there was a general manager or somebody in charge of her, that I could speak with she said. " No there is not! I said " ok let me have the number to Corporate! She stated " There is no Corporate.Her tone was very condescending and her tone also implied that I was being a trouble maker and she just wanted off the phone with me and hung up on me twice. Never once did she try to figure out why she never got the online order and never once did she even imply that she had any sympathy what so ever, and that it has been 3 hours sense I placed and paid for my online order that was to be delivered shortly after the store opening. She accused me of harassing her and I knew already where she was going with that statement. The next step was going to be to call the police and have me charged with harassment. I have never in all my life been so brushed off, so belittled, or felt like my money was no good at Jimmy John's and I could just take my complaint and go straight to Hell. It's obvious that this manager has nobody's best interest in her site other than her own. If Jimmy John's was a stand up business they should be ashamed of having someone as such represent their company . I have yet to received my sub or a refund or even a phone call on how to solve the issue. That was s so pathetic!
Sergio T.
You change your website and was impossible to place my order keep asking for credit card number and I'm paying cash
Autumn C.
I ordered at 7:45 at At the ALAMEDA 8:45 I called and they said they had to outsource my order to Uber Eats bc they were so busy.(I literally live 4min away) and it would be arriving at 9:10. When I asked for the UberEATS information they said they didn't have access to it.(Then how could she know it would be delivered by 9:10?) At 9:20 I called to tell them my order still wasn't here. They then said UberEATS stole my order bc it showed delivered on their end after they got done saying they have no way of tracking UberEATS. I gave them a way to make it right by making my order and my bf would pick it up in5 min. They said that is against store policy.??? I called UberEATS and they NEVER had the order number given to any of their drivers. They were rude and EXTREMELY UNPROFESSIONAL. They never said sorry they were rude. The whole story doesn't make sense they are lying. He said they are no longer responsible for an order if they give it to a third party. I NEVER RECIEVED MY ORDER OR ANY CUSTOMER SERVICE FOR THE MISTAKE ON THEIR PART. I said let me get this straight I ordered from Jimmy Johns they just gave my order to a third party without notifying me, it gets stolen and they won't do ANYTHING bc they weren't responsible. He said yes Nope if I wanted UberEATS to deliver my order I would have ordered from them, since I ordered from Jimmy Johns they are responsible for making sure the customer gets their order. He hung up on me.
