Jimmy John'sReviews of jimmyjohns.com

I ordered Jimmy John’s via door dash. Door dash said I have 10mins remaining to place my order and when I did I never received my order nor any follow up comms. I reached out to door dash and they told me that they could not provide a refund. I paid $20 for a $10 sandwich. You are a million dollar company and I am not so I need my $20 back so that I can buy groceries since I can’t get my sandwich. UBER EATS WOULD NEVER #STARVING

I WORK LITERALLY 5 MINUTES FROM JIMMY JOHNS AND OFTEN CANT GET AWAY FROM WORK DUE TO WORKING IN THE MEDICAL FIELD- IT TAKES THEM 45 MINUTES TO 1 HOUR TO DELIVER ONE SANDWICH- FREAKY FAST MY A**! THIS HAS HAPPENED MORE THAN ONE OCCASSION- WHEN YOU CALL "OH THE DRIVER IS LEAVING NOW!" OVER IT.... WILL NOT WASTE MY TIME AGAIN!!

When I spent several hundred dollars on sandwiches for a family party, I was shocked to find out that I only got one credit. I learned that the rewards are visit based, not spend based. Who does that?! Nobody! Soooo cheap! So the next major get together, I had the store manager enter every sandwich separately (43 of them) so I could get credit for each purchase. Then I learned (after calling customer support) that you can only get credit for one purchase every two hours. Who does that?! Nobody! The app and online are intentionally obscure about how the program works or what you get for what you buy. And who cares about stupid badges. I'm supposed to feel pride for having bought 388 inches of sandwiches and got nothing but an achievement badge for it!? Are you kidding me?! I like JJs sandwiches but I feel so disrespected and unappreciated as a loyal customer. They obviously are more interested in not rewarding customers and have gone to great lengths to make their rewards meaningless and hard to qualify for. I will NEVER EVER again buy a large amount from JJs! They worked hard to drive me to competition and finally succeeded. And they just don't care.

Ordered online. Went to pick up in store. They did not have my order ready when i got there. I asked girl making my sandwhich if she saw the extras on there because they messed up before. She rudely replied yeah i have the ticket right in front of me. Then I asked for two small sides of ceaser dressing. She did it and it was not full so i asked if she could fill it up a little more. Then she got an attitude and said we will have to start charging you for these. I said they have never charged me before and I even ordered the exact same thing the day before and had no issue. I said it dosn't show it costs on the website, because you can ask for extra dressing at no charge. She said it won't be on the website we charge you here. If im spending my hard earned money on a already overpriced wrap that is almost $11 you really can't give me a side of dressing but want to charge.69! If this is the case i will stop eating there. I love the wraps, but will not spend additinal money on a small cup of ceaser. It's the principle of the matter. When I called up there to ask for her name she would not give it to me and said she is not obligated to do so and just said she was the store manager. I am so aggravated that i went through all this becasue i'm tired of being treated differently every time i go, and when she is there it's never a good experience. No greetings when i walk in, or a smile, or have a nice day. I think the manager and the staff should watch "Give them the Pickle" on customer service. Also please have your employees cover up their beards, I do not want hair in my food.

Food is always fresh and tasty. The delivery is super fast too. The employees and drivers are always friendly as well. We never have any issues.

For a place that advertises as "Freaky Fast", it was almost 2 hours after placing online order for delivery person to call saying they had arrived. No thanks. Never again J.J., Never again!

I ordered almost $90 worth of sandwiches last night from Jimmy John’s at Cascade and the bread was so hard😡I am HIGHLY UPSET!!

Ate at Jimmy's once, and that's the last. Dull, bland bread, minimal vegetables, Low in taste. Could have done the same thing at home and probably been happier. They need to close.