Jimmy John'sReviews of jimmyjohns.com

Ordered a BBQ Chicken Wrap with no torilla strips on the sandwich, but I wanted extra on the side. The general manager refused to give me but 2 1 ounce cups of the strips with a pinch of them on the side. Enough for a half of a sandwich. I'm not aware of a policy that there is a limit to how many extra ingredients you can order on your sandwich. When I asked said GM for more than an ounce of strips, she refused to give them to me and stated " I am the general manager and only I have final say and decide if you get extra ingredients on the side. I am the only one who can approve extra ingredients." She refused to give me extra tortillas!! Power hungry much?? The GM of Jimmy Johns!!! I even offered to pay for extra strips, she said they are a free item and there is no way she can ring them up for me to pay for them, she still said no, "only I have the authority to decide who can get extra on the side". SOOOO... it's a free item, they ask me if I want extra when I'm ordering on the place order page on the site, and ordering at the store, but she will not give them to me, or allow me to even pay for extra for them? Okaaaay. I was looking for Ashton Kutcher, I seriously thought I was being punked! Lesson learned, if you want your ingredients or extra on the side, as it asks you on their website when ordering, know that you cannot get them, unless the GM thinks you need them, then and only then will you get them. This is at the 106 N. Stephanie Henderson, NV location. No extra tortilla strips on your BBQ Chicken Wrap for you! LOL

the customer service was bad they seemed like they were high or something both of my sandwiches were wrong i took pictures of them He was going so fast and put the wrong information down for my order I will continue to go to Jersey Mikes

The owner/manager of the shop in south Myrtle Beach should be fired on the spot. Ordered on line for pickup at 2:00pm, entered store at1:55 pm and not even started yet. Manager went back and forth with me with extreme rudeness. Had no respect for me nor the people eating. Told me if I wasn't happy to leave the shop. The worst attitude I have ever seen from a restaurant operator. I asked him to give me a refund and I would go to the Jersey Mikes store 3 blocks away. I am 78 years old and without a doubt this was the worst restaurant I have ever patronized. Never in my life have I ever been insulted in this manor before. This was my first visit to a Jimmy John sandwich shop and needless to say it will be my last visit. I wanted to give this review a NO star if I could.

We eat at Jimmy Johns all the time and always have a good experience. Compared to other fast food restaurants where the food is wrong, hot sandwiches are cold, food is missing... We have never had this sort of problem with Jimmy. Food is always great!

Out of the 5 other employees that are working there, only one person can do deliveries and he called in late to work,,so deliveries are not available. Man! Jimmy Johns used to be good and I can see it is no longer a place to worry about ordering from, especially with the lack give as $hit from the employees that were on the phone with me....

Bread was thin,dry,smashed and didn't taste right. Wasn't enough meat on it to be called a sandwich at all. With the poor sandwich quality, and even poorer service (had to go behind the counter to find a napkin). Eating here once, was too often

Good sandwich. I find it better if you customize it to your liking. Have had good service so far with their delivery.

I wanted to try jimmie johns for the first time. Ordered the roast beef. It came with 2 slices of beef, lettuce and tomato and no cheese for almost $8 bucks. It was the lamest sub I've ever eaten. My first AND last time I've eaten there. Won't be back. So much for being "gourmet"