Jiffy LubeReviews of jiffylube.com

THEY SMASHED UP MY CAR AND WILL NOT PAY FOR THE $1000+ in REPAIRS. I brought my vehicle in for a $19 state inspection on 8/16/21. While my car was in their possession, one of their employees smashed a good portion of my front bumper against a large cement barrier. They told me they'd pay for it, but after receiving the $1052.37 estimate, they have gone MIA. The store Manager says he cannot move forward without the District Manager's approval. I have called and left countless messages for him, as well as reported to Jiffy Lube Franchisee three times. No one will return any of my calls or messages. DO NOT TRUST anything you own to this company.

Bartlett Blvd Jiffy Lube, Bartlett,Tn I have my oil and fluids changed at Jiffy Lube and I’ve got to say Tony and Rick are the Best, if you need your oil topped off in between changed they are fast and courteous! But Beyond that they are honest and straight forward about what your problem with the car is most likely to be. They don’t attempt to over charge because you don’t know what the problem is, they just fix it! I love going here because they are also fast and let you wait in your car. I really can’t say enough about what a good experience it is every time I’m in there.

Bottomline: Do NOT jeopardize your car maintenance by getting service with Jiffy Lube! If reliability of service and risk of damage after service are not your top priority, at least DO NOT get the service done in store #01051 (2310 SW Archer Road, Gainesville, FL 32608). Longer version: I had a three day trip to Orlando and Miami, followed by the International flight of my family. We had prepared for the trip. On Sunday morning (June 20) I took my car (2018 Toyota Sienna) to Jiffy Lube for oil change. I was initially satisfied with how quick it was done. Then right before we left Gainesville, traveling less than 15 miles since the oil change, the engine oil light turned on. I took the car to the closest Jiffy Lube (Tower Road) which was closed. I parked the car there overnight to prevent engine problem. Monday morning, the Jiffy Lube staff at that store checked the oil and confirmed it’s completely empty. He examined the filter and said the filter gasket has been tightened up too much and thus broken into two halves. He fixed the issue and refilled the oil. Right after the fix, I took my car to the previous Jiffy Lube store on Archer Road and explained to the manager what happened and said I will follow up after my trip. As a result of the oil change issue, I missed my hotel reservation and was at the risk of missing the international flight, let alone the potential risk of engine break down (several thousand dollars), risk of someone breaking through my car parked overnight at the store spot, and putting my family’s safety in jeopardy. Once I returned from the trip, I went to the Jiffy Lube store at Archer Road and talked to the manager and assistant manager, more than ten times in person and over the phone. They delayed any response saying they needed to talk to their upper managers, and refused to accept full responsibility for their mistake, by at least refunding me what they had charged for the oil change. They tried their best to refuse by putting all decision making responsibility on higher management, and then not accepting it. Last time I went there in person to discuss it with the manager. The manager told me to stay in the lobby while he and the other person were working on the cars. From 10:10 AM to 10:40 AM, they worked on 4-5 cars without respecting my time, and refused to talk, so I left. This whole back and forth took 25 days. To conclude that, I will NEVER EVER go to jiffy lube again to get any car maintenance. I  discourage you from doing so. What price are you willing to pay and how much risk do you take, in exchange for a little faster service? THINK TWICE! P.S. All documents (including the receipt, observation by the second mechanic, and images) are available. The is no “Upload” button here.

Victoria B., Brandi R., and Carrigan R. at Jiffy Lube #2076, Team Car Care West 2218 Mildred West, Tacoma, WA 98466 Thank you!!! First time customer bringing my car for oil change, inspection, and checking my concern about my belt. My car has found a home for car care needs. Your team work is evident and outstanding. The team is awesome, professional, knowledgeable, experienced, friendly, respectful of gender identity, and provide excellent customer service/vehicle care. They listen, explain/address customer concerns and do excellent work. Quality work was completed in a timely manner. I liked being able to remain in my vehicle during the service. Thank you all for your outstanding work. Will definitely bring my car back for future services! Much respect and appreciation. ********** (Reviews should allow more stars because you all deserve it!) From, Work Order #65 on 7/23/21 at 1114 hours, M. Simmons

The gentleman explained everything in detail and they all were very polite.

Tabor was very helpful and quick with oil change. Helpful with coupons also

We took our 2017 Elantra in for an oil change. There were NO noises when we took it in. As soon as my son drove off a loud knocking sound developed. We pulled over to check the oil (I thought maybe the cap was off od something) they had severely overfilled. We took it back and the manager tried to convince us it was fine and finally admitted it was overfill and let some out. The knocking was getting louder. I said it wasn't doing this when we drove it in. He advised my son to drive it into a pond and collect insurance. They will not take any responsibility, less than 20 miles later the engine blew and they won't return complain emails or phone calls. We have professionals saying the overfill and engine cleaner they put in caused the damage but Jiffy lube is stonewalling us. Oh and we realized they sent us with someone else's receipt. We went back to get ours and they gave us a copy (apparently didn't know where original was). Conveniently the back of original receipt says it has to be in our possession for warranty on the work they did Scam artists...run! We are talking to an attorney.

Typical salespitch for air filter. Paid $35.00 more on 32nd Ave. in Surrey than I paid in Grande Prairie, Alberta. Will not return.