Jewelry OutletReviews of jewelry-outlet.com

Response from Jewelry OutletFeb 17, 2022

Hi Louis, You emailed us yesterday at 10:30 AM and we responded to you in less than 25 minutes at 10:54 AM. Please check your emails from yesterday for our detailed response. We understand that UPS has been giving you a run around with your shipment but based on the tracking information it seems like they are finally about to make a second attempt to deliver your package to you tomorrow since you were not home to sign for this package on their first delivery attempt. Kind regards, Customer Success Team Jewelry Outlet

Response from Jewelry OutletFeb 16, 2022

Hi Richard, We sincerely apologize if you received an item with missing stones. They likely got loose during the shipping process since all items are thoroughly inspected before they are shipped. But, you have nothing to worry about. We give everyone 30 days to return any item, no questions asked! Simply visit this link to start the return process for a full refund or exchange: https://returns.jewelry-outlet.com/ Warm regards, Customer Success Team Jewelry Outlet