jetsetcandy.comReviews of jetsetcandy.com

I wanted a gold flip flop, to go on an already purchased chain, as a wedding gift for my husband to be. I found exactly what I wanted at Jetset Candy and ordered it, in the mistaken belief that it would arrive in time for the wedding. When I found out the actual anticipated arrival date I was horrified, and contacted customer service, who politely explained my misunderstanding of their delivery terns. I was still unhappy, but when I told Katie what it was for she seemed so upset on my behalf, and even though she could not expedite delivery in time for the wedding she offered me a gold charm of my choice as consolation, which I accepted. From then on she kept in touch with me regularly, even throughout my honeymoon. At one point I thought she was confused about my choice of charm when she asked for another choice so I was thrilled to receive a gold Eiffel Tower AND a gold luggage tag detailing Venice Italy and Marco Polo, exactly as I chose. To say she went above and beyond is an understatement. I cannot praise this customer service highly enough.

Ordered during the Black Friday sale so expected there to be a slight delay, and long delivery as it was being shipped to the UK. The order was shipped after 15 working days (the website stated 10 working days during busy times plus 4 additional days for customised items) so I was happy with that, and then they arrived in 3 days to the UK! I was amazed with the shipping! Thank you so much Katie for making sure it arrived for Christmas. The charms are amazing quality and so sweet. I can’t wait to order more!

Ordered a simple charm. After I ordered they told me that it would 12 weeks to get charm. Later they changed their checkout page to say it could be up to 12 weeks to get a custom order. My charm was not. Beee very careful when doing business with this company.

Love everything about this brand. Some of my favorite, timeless pieces are from them. I love that you can change up the design too, like sometimes I'll clip my infinity links to my paperclip necklace to make it longer and change up the charms, it becomes a whole new vibe. I've even had to return something once, and they made it easy for me to bring it to their store since I'm local, even though I bought it online. I look forward to gifting more JSC to both myself and others!

I can't say enough good things about Jet Set Candy. From the moment I discovered their travel-inspired jewelry, I was hooked. Each piece is beautifully crafted, full of personality, and brings back the best memories from my trips around the world. The quality is outstanding—my charms still look brand new after months of wear! Shipping was fast, and the packaging was gorgeous—perfect for gifting (though I kept everything for myself!). Customer service was also top-notch; they were responsive, friendly, and genuinely cared about making sure I was happy with my order. If you love to travel and want something meaningful to represent your adventures, Jet Set Candy is a must. I’ll definitely be back for more!

Okay, I wasn’t planning on falling in love with a jewelry brand, but here we are!! I have so many of their charms and the convertible choker! OBSESSED. Everything they have to offer is super cute, surprisingly detailed, and has a little story to tell. Jet Set Candy found a way of turning jewelry into tiny, wearable moments which is so so special. Oh, and then unboxing? A full-on event. 🎁 You can tell they put in a lot of time in curating the best experience. Their team is basically your jewelry concierge. I had a question about sizing and got a friendly, fast, and actually helpful response (shocking, I know). You can tell they love what they do and actually want you to feel happy and taken care of—which I totally did. Jet Set Candy is that girl. Zero regrets. 💖✨

I am so happy with my beautiful charm bracelet I received for my 60th birthday gift! It is so cool how it “tells a story” with the celebration trip to Aruba. Charms included “60”, Palm tree, Margarita glass, oyster shell that opens with pearl inside, airplane, passport to Aruba, it is very high quality & well made. Everytime I look at it I’m reminded of a fantastic trip with great friends . Thanks JetSet Candy for making such an awesome charm bracelet! One of a Kind! ❤️

I visited the Grand Central store before Christmas to get something for my wife. I bought the Irish 4 leaf clover charm on a chain, all solid gold. Customer service was friendly and helpful. Great quality and she loves that she never has to take it off. We later went back and bought another gift for my mom, we got her the gold map charm and little NYC key to represent our connection across the world. She also loved it and now wants initial charms to add, so our next purchases will be the mini nautical charms in solid gold. Thank you Jet Set Candy for making gift giving simple!