Joanne M M.
Great products, spotty customer service
Given that 3 out of 5 is average, this is average. The charms themselves are wonderful. Fun, collectible-for every location you can imagine. So for that, the rating is a 5. Customer Service is about a 3.5. Sometimes they are very responsive; other times I haven't heard back from them in days. Shipping recently has been extremely slow. I placed one order 11 days ago and it still has not been shipped, even though all items are in stock. Customer Service has been very apologetic about that, but I am still waiting ..... I realize that this is a small business, but somehow I think they could do better.