I purchased a machine and after using it only three times it no longer wants to work. Very frustrating given the price of the machine I expected a little more use out of it. Order number 19052806423772.
Response from JesskyJul 16, 2019
Dear Amanda!
Thank you for your order from us, We are very sorry to bring you a bad experience ,with regards to your issue, Our technicians has contacted you, please don't worry, your problem will be solved soon.
Should there be any assistance, please feel free to contact us again, thanks
Best Regards
The Jessky Team
KM
kmi
Horrible company and lairs still…
Horrible company and lairs still waiting for a refund from last year!!! Please don’t order anything from them at all! They ask me to update review and they would help and nothing !!!!
Response from JesskyJul 17, 2019
Dear Kmi!
Thank you for your order from us, We are very sorry to bring you a bad experience , please don't worry, we will help you solve it promptly. Please tell us what is your order number or email to [email protected]. Our staff will contact you immediately.
Should there be any assistance, please feel free to contact us again, thanks
Best Regards
The Jessky Team
CA
Chloe A.
Only just placed my order today but no…
Only just placed my order today but no response so I can change my delivery address. Very bad customer service as there is no contact number as stated.
Response from JesskyJul 17, 2019
Dear Chloe Atkin!
Thank you for your order from us, with regards to your order, we have sent the parcel to you and help you change the address, you can received it soon,
Should there be any assistance, please feel free to contact us again, thanks
Best Regards
The Jessky Team
RU
Ray U.
I ordered from jessky and got ripped off
I ordered from jessky.com ,and they lyed to me first there not a USA website and 2nd they ship from Singapore not from USA. I never got what I ordered only fake tracking #'s .they have no phone support at all .contacted them several times to only get lyed to .currently I have filed a dispute with PayPal and waiting to here back I also reported them to the FBI.dont order or be fooled by this company they will only RIP you off.sorry I did not research or read previous bad reviews by others.be warned of jessky.I also reported them to the Federal trade commission as a fraudulent website .if you have been ripped off by them also file complaints and shut the website down .there still sending me emails calling me by the wrong name and sending fake tracking numbers and you can tell by the way they talk they dont understand English language, I believe there based in china.i contacted DHL the shipping company and they said they never picked up or delivered my package. But jessky said I received it and signed for it.RIP OFF COMPANY dont order from them they will steal your money and you will never receive anything. Still waiting for PayPal investigation to hear back if I'll get refunded.updated new info just got refunded by PayPal on june24 ,2019 they decided in my favor
Response from JesskyJun 21, 2019
Dear Joel!
Nice Day:
Thank you for your order from us, We are very sorry to bring you a bad experience , with regards to your case, we has send the parcel to you via DHL since received your payment,
The tracking number shows that the package has been signed, but you still have not received your package. Maybe DHL lost your package.(We are verifying this situation) ,
please don't worry, we will responsibility for our customer. with regards to your order, are you willing to get full refund or want us to resend the package to you ?
(We can guarantee that you can receive the parcel within 4 working day If youaccept us to resend the parcel).
We will try our best to be better in the future. If you have any questions, please feel free to contact me and I will do my best to assist you.
Best Regards
The Jessky Team
BR
Brandon
I really wish they had a negative star…
I really wish they had a negative star rating. This is one of the worst companies I have ever delt with. There's no contact number like they state on the website. I ordered a product with 1-4 day shipping. After three days and no tracking number I emailed them several times. Only after threatning to cancel my PayPal payment did I get a response. They gave me a DHL tracking number that just states information recieved when tracked. I now can not get anyone to tell me where my product is. I really wish I would have found this site before ordering. I promise you that you do not want to do business with this company. They have one day left to deliver my product or I will turn it back over to PayPal. Even if I recieve the package, after reading all the reviews, I am doubtful it will even work as described. I can only imagine the hell I will have to go through if it does not. STAY AWAY FROM THIS COMPANY.######## UPDATE Here is the real kicker. They sent me an email asking me to remove this post, blaming the delay on DHL. Shame shame, so I made them a deal. I told them they could reimburse me for all my time trying to contact them and tracking down my package by sending me three attatchments for my original product. Funny, I have not heard back from them since. This company is a complete joke. Ohhh and to top it all off, I still dont have my product. It us funny the waste no time posting on here, yet cant respond to customers on thsir own site.
Response from JesskyJun 25, 2019
Dear Brandon!
We has send the parcel to you via DHL since received your payment, tracking number has send to you, and we found the parcel has been sign in, can you tell me did you received the parcel ? should there be any assistance, please feel free to contact us again.
Best Regards
The Jessky Team
AA
a A.
Very bad experience
Very bad experience I paid for maschine , received initial response “ thank you for your order money received we will e mail you once order is shipped “ no e mail , contact since then . No response of my e mail sent twice so far. No telephone no to contact. maschine never arrived. Please beware of this company
Response from JesskyJun 21, 2019
Dear Brian !
We has send the parcel to you via DHL since received your payment, tracking number has sent to you, Please check your email, We found the parcel has been sign in, did you received the parcel ?
should there be any assistance, please feel free to contact us again.
Best Regards
The Jessky Team
ME
Melissa
19050213553087
I placed my order on May 2 and paid for four day priority shipping. After four days went by and I hadn’t received my order, I emailed Jessky and told them. I told them my shipping tracking for my order on there website says it hasn’t even shipped yet. They replied saying I will receive my order next week and that it will ship soon, with lots of spelling errors. I also asked them repeatedly for there customer service number which they claim to have on the website with NO numebr listed. That question was ignored in my email. After reading all of these reviews online I am really worried this is a scam, because all of the reviews for Jessky are similar to my experience, paying and never receiving the order. The Payment went to some guy named li dan on PayPal for my order.. thats super weird.
My order number is 19050213553087
I am hoping by writing this I will hear from Jessky customer service immediately. This is unacceptable and if I don’t receive my machine I will dispute the PayPal charge immidiaetly. I have sent another email to Jessky along with posting this review, let’s see what happens.
Response from JesskyAug 14, 2019
Dear Melissa:
Thank you for you rorder from us, we found you have received the parcel We are very sorry to bring you a bad experience because the courier did not deliver the parcel in time.
We sent your parcel in time since received your payment. But the package will be delayed in special circumstances, which is beyond our control.
We will try our best to be better in the future. If you have any questions, please feel free to contact me and I will do my best to assist you.
Best Regards
The Jessky Team
CL
Caitlin L.
Company is not very responsive! Updated 5/17/19
Company is not very responsive. I tried to cancel because of reviews I saw here. It was ‘too late’ and had already been sent. After DHL bungled the delivery (which I understand is not jessky’s fault) I finally get the product which doesn’t turn on. I sent an email to their customer service email letting them know and with photos. This was 4/30/19 and have yet to receive a response.
I am extremely dissatisfied and plan to pursue greeting my money back. Because this product and service was NOT worth it.
Update: 05/17/19
I have been in touch with the company and they are continuing to go back and forth with me. I have expressed I wanted to return my unused item and I will pay to ship it back as they state on their policy even though it will most likely cost me at least 50-100$ just for postage. What is very irritating is they have a return policy that they do not follow.
I’m extremely ticked because it doesn’t work, and the response I received was, “hi
i am sorry, i have check , the adapter light is off, we will send a new adapter to you asap, my friend.” So, even after sending photos and video proving it doesn’t work they don’t want to refund me my money.
I do not want an adapter I no longer want the product and yet I continue to have to argue back and forth.
I’m really angry, because the quality isn’t there for attachments, the machine itself doesn’t work, and customer service is deplorable.
I have wasted over $450.00 on this lackluster product that takes space, and over a month of my time arguing.
I hope that people look to this site for honest reviews because the ones on their website don’t appear to be.
Response from JesskyMay 4, 2019
Dear Caitlin!
Thank you for your order from us, We feel very sorry for your expeirence. can you tell me what is your order number ?
If you have any questions, please feel free to contact me and I will do my best to assist you.
Best Regards
The Jessky Team