Jersey Mike's SubsReviews of jerseymikes.com

Customer service at the Allesandro store in Riverside, CA. was amazing! Morgan was very helpful! Very knowledgeable about all of the options and very friendly. Will be going back there for sure!

They can improve their business if they actually have BREAD! This is at least the third time they’ve been out of bread! How do you stay in business without bread at a sandwich store??

placed and paid for an online order for 2 sandwiches.total time from placing order to receiving order was 62 minutes.as i am a disabled person my fiance went to pick up the sandwiches.he waited in the lobby for 44 minutes during which time not only were other online orders fulfilled but new customers came in,ordered and received their orders and left.i called the store to put in a complaint and the employee,Mitchell,told me i was lying and hung up on me.the phone was then taken off the hook for the remainder of the business day and you only got a busy tone.there is no customer service hotline whatsoever.the only employees i was able to speak to were oversees in the ordering department.they confirmed the phone was taken off the hook but could not help any further.my fiance then drove all the way back to the store in an effort to confront Mitchell about the bad service and subsequent misconduct he performed by not handling the complaint professionally,he furthered his unprofessionalism and stated he didnt care.i am at a loss with this situation.not only was there bad service,but complaints were not taken seriously,and there is no one in cooperate you can contact about the situation.how is this place still in business?it shouldnt be.us 44 Raynham MA

Stop patronizing the Jersey Mike's in Laurel because they do not want or need your business!!! I just experienced the most rude and disrespectful customer service at the Jersey Mike's located at 13600 Baltimore Avenue, Laurel MD 20707, managed by Zoyla. I walked in and was stared down ... no greeting, just energy so negative that you could feel it. The person that took my order was hoping that I would take the bad vibes as an indication to leave, but I was asked to grab a sandwich for someone that was bedridden and unable to provide for themselves, so I did my best to ignore it. On ticket #03588, I ordered a regular size #16 (chicken cheesesteak) and asked for it to be topped with lettuce, mustard and pickles, in addition to a regular size #17 (cheesesteak). At no time was I asked about bread or toppings, so I asked, "are you going to ask what type of bread that I wanted or were you just going to decide for me?" The order taker responded by saying, "I asked and you said white" but that was a lie because I don't even eat white bread. I also noticed that as we were discussing bread, another worker was quickly trying to walk away with a container of bread. I am glad that I saw that, because it allowed me to see that they serve bread that is not fresh. I realize that I walked in at 8:50 and the location closes at 9:00, so maybe it's me, but shouldn't you be able to order during business hours? As a matter-of-fact, the person preparing the sandwiches told me that I was only going to be able to get white bread because they close at 9. Prior to preparing the sandwich, the cook let out a loud sigh, because she was mad that I was placing an order, which really baffles me. If I was the manager, I would fire all three of the ladies that were working, because they are a terrible reflection of the brand and clearly do not care about generating money for the company. But anyway, back to the garbage that I picked up. The chicken cheesesteak looked like some mashed up meat, swimming in mustard, with 3 pickles and no lettuce on bread that was not toasted or cut. And the other sandwich was no better. I took pictures but unfortunately I cannot post them on this site. While waiting for the sandwiches, I asked for the managers name because I let them know that I had every intention of posting a review, so to think that they purposely put together some garbage, let's me know that they want the location to lose enough business that it will eventually close. Why should anyone continue to support a franchise with that type of staff? I work in sales so I understand the need for customer excellence, along with meeting daily financial goals and quotas, so I feel bad for whomever owns that location, because those three ladies are a bad investment. I will not ever patronize that location or recommend it to anyone. Sadly, this is not my first bad experience at that location but it is definitely the last. Do yourself a favor and spend your money elsewhere.

I ordered food and gave the lady who was cutting the meats and who also asked what i wanted to order as i was standing waiting patiently was proceeded a few minutes later to ask another customer on what they wanted and the lady behind me and i didn't not get a order slip but she gave her one and then as i was getting to wait for my food the guy who was making the sandwiches and prepping to make other food he proceeded to only clean his cutting board or area and began scrapping the access food onto the side of his little area and then scraped food onto the floor i began watching him while he was making sandwiches again and then it was my turn and he began making a sandwich on which he thought that i wanted a half of sandwich and i told him that shouldn't be mine. he finally got things started and started with my food. i told him i wanted #8 everything was right but he again forgot my bacon and he went back and got it. i also began watching him again i also saw the young guy touch his hair, never once washed his hands every time he had gone off and did those things and asked him to put a small amount of oil on my sandwich but he did not it seemed like he must of dumped nearly half of bottle of it on top of my sandwich. and after standing waiting again another gal who was cashiering i politely asked her if they had any hand sanitizer because i also began seeing how things were filthy the machine that i used to make a purchased to use my card. that machine was sticky, dry food all over it and dirty looking. i left my food and she mentioned "there's' a bathroom so as i proceeded down the hallway i also spotted food just left even in the lobby where you first come into and down the hallway. chips and the floor was messy and just left don that whole area and whatever mess there was pop machine and garbage left on tables and food on top of the garbage area even the bathroom was disgusting paper towels on the floor. i felt that the cleaning and health standards was not met and after i left i bit into my sandwich and it was just already soaked stuff dripped out from the oil and the bread began to just fade into the sandwich messed my whole sandwich up and just simply messy and soaked. also i saw the lettuce had been colored ish. and also spotted a hair in the lettuce towards the end i could not finish it i absolutely knew it was from the guy and how many times he kept touching his hat and hair. i would like to be reimbursed for such a bad experience and what i went through. please get this taken care of immediately. i will go to a new location next time Awful experience. Delta Green acres location in Eugene OR Kristy 541 224 9601

Very bland taste way overpriced.

This place has been consistently good. However, today it really sucked!

The subs are great, the people that run these stores are not. I have been to 3 separate stores in Florida & absolutely NOBODY seems happy there. There is never enough people in the stores in result of that it be long lines to stand in and you have to wait 15 mins top for subs. I use to go in almost everyday and see the same exact people work there asses off every single day, there have been plenty of time I came in and one person was inside doing ALOT of work. I have not been back since early January because I couldn’t stand the way other customers treated these workers or how there bosses treated them. I think about it almost everyday. This is obviously a management problem. The workers be working as fast and as hard as they can but you see and feel how exhausted they are. Bottom line of review is I recommend you never eat inside the sub shop and just be patient with these workers inside. They are doing the best they can. Too good and don’t take offense if they don’t make conversation with you…they are very burned out, especially around 1pm-4pm.