Jelly CasesReviews of jellycases.com

Response from Jelly CasesNov 29, 2023

Hello MXS, We are so sorry to hear that you are having an issue with your delivery. We have already been in contact via social media and email. There has been recent big shipping delays from the carrier out of our control and we are taking care that all packages are being delivered. Please send an email to [email protected] and our team will help with your order. Of course we will proceed with your refund for the package lost by the shipping company. Sorry again for the delay. Jelly Cases Customer Support Team

Response from Jelly CasesNov 29, 2023

Hello Fe, We are so sorry to hear that you are having an issue with your delivery. There has been recent big shipping delays from the carrier out of our control and we are taking care that all packages are being delivered for any customer affected. A big delivery has been affected and unfortunately your package was also affected among others. Please send an email to [email protected] and we will help with your order. Sorry again for the lost order. Jelly Cases Customer Support Team

Response from Jelly CasesNov 29, 2023

Hello Leah, We are so sorry to hear that you are having an issue with your delivery. There has been recent big shipping delays from the carrier out of our control and we are taking care that all packages are being delivered for any customer affected. A big delivery has been affected and unfortunately your package was also affected among others. Please send an email to [email protected] and we will help with your order. Sorry again for the lost order. Jelly Cases Customer Support Team

Response from Jelly CasesDec 8, 2023

Hi Summer, We have sent you an email to address this situation and hope that we can get things sorted for you very soon. We're really grateful for how patient you've been here, and we sincerely apologize for any disappointment caused. Sincerely, Jelly Cases Team

Response from Jelly CasesDec 21, 2023

Hello Kim, We are truly sorry for the inconvenience and the silence you've experienced regarding your order. Please be assured that Jelly Cases is committed to its customers. Unfortunately, it appears that your order was lost in transit by our shipping partner, which is deeply regrettable. To rectify this situation, we have processed a full refund for your order. You should expect to see the amount credited back to your account within 2-3 business days, depending on the processing time of your bank. We apologize once again for this mishap and any frustration it may have caused you. Rest assured, we are here to support you and are ready to assist with any further questions or concerns you may have. Best, Jelly Cases Team

Response from Jelly CasesNov 25, 2023

Hello Rachel, We are so sorry to hear that you are having an issue with your delivery. There has been recent big shipping delays from the carrier out of our control and we are taking care that all packages are being delivered for any customer affected. A big delivery has been affected and unfortunately your package was also affected among others. Please send an email to [email protected] and we will help with your order. Sorry again for the lost order. Jelly Cases Customer Support Team

Response from Jelly CasesNov 25, 2023

Hello Randolph, We are so sorry to hear that you are having an issue with your delivery. There has been recent big shipping delays from the carrier out of our control and we are taking care that all packages are being delivered for any customer affected. A big delivery has been affected and unfortunately your package was also affected among others. Please send an email to [email protected] and we will help with your order. Sorry again for the lost order. Jelly Cases Customer Support Team