Jelly CasesReviews of jellycases.com

Same review as everyone else. Ordered a case, never received it. Never got a response to my help ticket requesting a refund. Ordered on October 8, 2023. Contacted help desk on November 2, 2023. It's now January.

update: they said they’ve sent me an email addressing this but i haven’t got anything. this company is a SCAM do NOT trust them this website is a scam. i paid for a phone case over a month ago and still haven’t got a shipping confirmation. i emailed support over two weeks ago and still haven’t got a response. DO NOT ORDER FROM HERE ITS A SCAM THEY WILL STEAL YOUR MONEY

I ordered a phone case on December 30th and used express shipping. It is now January 21st and I still have no tracking number, no nothing. I’ve emailed Jelly Cases multiple times and even messaged them on Instagram multiple times and they won’t answer besides their automated messages. I want a full refund.

Ordered a case, was charged same day and received the initial order confirmation email (with the standard info stating a follow up email will be coming when the item ships). In the month+ since then I haven't received anything, and I've reached out a few times only to receive an automated responses about a ticket being created. From the other recent reviews here I think it's clear to see the site is just a scam and their business model is hoping their prices are low enough that some small percentage of their scammed customers don't have the time to deal with their bank for a chargeback. edit (Feb.15, 2024): Company replied after I left this review - said they missed my ticket because it went to Junk, and they'll figure out what's happening with the shipment and get back ASAP. Predictably, that was the last I heard from them = after that response it was radio silence again and I've reached out a few times with no response.

I ordered a case a month ago and it still has not been shipped. When I tried to contact customer support they gave me a ticket number and then never followed up. I wanted a refund which I never received. Must be a scam? Do not order from here.

Sadly like many have said before...I ordered a case in SEPTEMBER of 2023 and have yet to receive anything. I received a confirmation email and shortly after my credit card was charged. An email about shipping delays was sent a month later. I didn't heard anything and contacted Jelly Cases in a few weeks later and was told that there was issue with the shipping company (an isolated incident) and was asked to submit my address and that they would file a lost claim. I have tried to contact them a few more times and still have not heard from them...Honestly just refund people if you are having issues. This is ridiculous, I really don't have words anymore. Been waiting since 9/10/2023...I am disappointed and just want a refund. UPDATE: I filed a dispute with my credit card (11/2023). Jelly Cases responded with "documents" to my credit card company on the last day of the deadline-saying that they had processed and fulfilled the customer's order. I still had not received the case I purchased. This was 2 months after I filed the dispute. I disputed again and received my refund. WASTE OF TIME!

I ordered a phone case on the 25th of December and haven't even received shipping information yet. I emailed asking about it and crickets. Will never buy from them again. I'm resigned to the fact I'll never even receive it at this point.

I wish I’d read reviews first. Like many people, I ordered a phone case and screen protector, received a link to the Shop app, but no shipping information. I emailed politely asking for an update, then when I hadn’t heard anything back I got curious and googled reviews, and found out many were in the same position. I emailed again, asking for a refund, as I now believed the website to be a scam. The company are atrocious at responding, and when they do they make excuses that they’ve experienced “shipping delays to my region”. By which they surely mean “shipping delays to every region”, given the amount of bad reviews. I want my money back so I can order a phone case from an actual website. DO NOT ORDER FROM JELLY CASES!!