Jelly CasesJelly Cases are the most beautiful phone cases. Check out the best phone cases for iPhone, Samsung, phone accessories, tech gadgets and more. Quality, design and protection for your phone. Free Worldwilde Shipping!
Jelly Cases (jellycases.com) has 570 customer reviews on Five Star Index, with an average rating of 1.8 out of 5.
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Amanda J.
I ordered my jelly case on July 18 and it still hasn’t came. The tracking number does not work. I’m heated. It’s not OK to have a company that you can order from and you don’t send out what people order I want a refund.
Response from Jelly CasesSep 5, 2024
Hi Amanda, We are sorry to hear there was a problem with your order. Please reach out to us at [email protected]. Our Customer Service Team is here to assist you. Regards, Jelly Cases Team
Rach
DISGUSTING!!!! I have purchase my phone cases from this store for over 4 years. Also great and happy with the product. I purchased 2 cases in January 2024 and they never arrived! I contacted their support multiple times and have had no response! It’s not been 8 months, almost 9 months and I have never received my case and no refund!!!! I posted a review a month or 2 ago because it was the only way to get the store to respond. I got 1 email saying my order had been reprocessed and the cases were being sent to me. It’s now been a month and I’ve received no confirmation, tracking or further response from support!!! I’m not having to write a second HORRIBLE review in order to get a response. All I want is my case or a refund!!! This is so disappointing I have been a customer for years and now I will never purchase anything from them again. DO NOT PURCHASE FROM THEM
Response from Jelly CasesSep 27, 2024
Hi Rach, We're sorry to hear there was an issue with your purchase. Please email us at [email protected]. Our Customer Service Team have tried to contact you several times but they did not receive a response. Regards, Jelly Cases Team
mo I.
I was looking forward to receiving the goods. Bought it for myself as a birthday present. That day was my birthday. So I was really disappointed when I found out it was a scam. I contacted them many times. They would be mocking me. They will continue to deceive someone. I wrote this here so that I would not forget this pain.
Response from Jelly CasesAug 31, 2024
Hi there, We are sorry to hear there was a problem with your order. Please reach out to us at [email protected]. Our Customer Service Team will be able to assist you with your matter. Regards, Jelly Cases Team
irene
Ordered couple highly priced (in USD) phone cases and a screen protector, a month later and items were never shipped and they don't respond to email. There is also no customer service number indicated on their website! Luckily my credit card dealt with the issue and reimbursed me! They must have a terrible reputation as my bank didn't ask for any evidence from my end!!
Response from Jelly CasesAug 28, 2024
Hi Irene, We are sorry to hear that there was a problem with your order. Upon checking, our customer support had reached out to you regarding the issue with the shipping company. Regarding your refund, we accept Verifi RDR dispute so your bank will automatically reimburse you without providing evidence. I want to assure you that Jelly Cases is a legitimate and reputable company. We take pride in providing high-quality products and excellent customer service. You can visit our website at www.jellycases.com to learn more about us and see customer reviews. Additionally, we are always here to assist you with any concerns or questions you may have. Regards, Jelly Cases Team
Martha H.
DO NOT order from this bs company. They are thieves. Still waiting for a case I ordered 4 months ago.
Response from Jelly CasesAug 24, 2024
Hi Martha, We are sorry to hear that there was a problem with your order. Upon checking, we've partially fulfilled your order and waiting for your response for the out of stock case. Our Customer Support has already reached out to you through email to solve the issue. Thank you for understanding. Regards, Jelly Cases Team
Amanda L.
DO NOT BUY FROM THIS WEBSITE. I spent so much money on one case A MONTH AGO and I still haven't got my tracking email. I emailed them multiple times, being told I'd get a response in 1-3 days, IT'S BEEN WEEKS AND I HAVEN'T HEARD ANYTHING. I checked my spam folder, nothing. I tried to track my order with my order number, it doesn't work. Do not give this company your money, it seems that all they do is steal. THIS IS A PATHETIC, LOWLY, DISGUSTING COMPANY. If I could give them 0 stars, I would.
Response from Jelly CasesAug 22, 2024
Hi Amanda, We are sorry to hear that there was a problem with your order. Our Customer Support has already reached out to you through email to solve the issue. Thank you for understanding.
DHC
Waiting for a response from company regarding my order from 7/19/24, with order tracking number that does not work. Should have read the reviews before placing an order with this company
Response from Jelly CasesAug 1, 2024
Hi DHC, We are sorry to hear there was a problem with your order. Please reach out to us at [email protected]. Our Customer Service Team will be able to assist you with your matter. Thank you!
Barbara
I ordered on May 3rd, it’s now July 19th. I sent several emails to sales and support and have not received a response.
Response from Jelly CasesJul 21, 2024
Hi Barbara, We are sorry to hear there was an issue with your order. Please get in touch with us at [email protected]. Our Customer Support Team will be able to help with your concern. Thank you!
