JEGS PerformanceReviews of jegs.com

Horrible company. i wish I would have read all the bad reviews before I ordered.. no customer service at all no one answers the phone no one returns a message.

I thought Jegs was a reputable company. I guess not. Horrible service, takes your money and won't respond to emails or messages. Cant get thru on phone. Held for 1 hour to no avail. Filed a bank dispute. Won't ever do business with them again.

I have had the same experience most of you have had horrible just horrible. They took my money then backordered my parts. I tried to call and cancel but phone lines are "down with a system wide issue". That's a crock of cr*p because their fax line is working just fine. I think they just don't want to offer or care about customer service what so ever. So I went to my old faithful standby " SUMMIT RACING " had my parts in 3 days and I ordered Friday Evening rec'd them Monday morning. Oh and when I called they picked up the phone. So as far as I'm concerned when compared to Jegs jughead's, Summit racing is a Rock Star. I really hate writing these kind of reviews but, Jegs is again just horrible and I've said p*ss on them. Jegs Performance you reap what you sow and it's now coming to your doorstep.

Absolutely horrible dealing with these people. Now their phone number has been down for days and I can't get hold of anyone about my order that has been a week out. Everything I ordered said it was in stock on their website. I got one email saying that everything was on back order. Now I can't even cancel the order to get it elsewhere. Totally pissed.

I ordered my Camry radio in Jan. of 2021. Every time i call to check on it I am told it will be another month. It is now 4-25-21, and when i last checked I was told it would ship next month. They folks are FULL OF IT!! WARNING: DO NOT DEAL WITH JEGS!

My first and last experience with jegs was not good. When ordered parts the shipping said a certain day next day the shipping said 3 months. I called they said it would be a week. I waited the week and a day still no shipping. I called again and was told 2 weeks before shipping. I canceled the order and went to carid ordered and got shipping information the same day.

Ordered Air at beginning of March and Jegs told me item would be here in a week never came when I called told me item now has been put on back order and would be shipped April 8,2021 so 💢 😡!!!They shouldn't have taken my money if they was gonna put my order on back!!!!!!!

WE have a real problem! I placed an order for over $2000 on November 24, 2020. Thus far, this order has been screwed up at least three times now by this Melanie LaCount with the last one being within the last couple of days. I have been lied to with regard to delivery dates for my rear wheels and for my aluminum wire looms which were both supposed to be sent out in early December Per the conversation I had with one year service staff; I received a notice from this Melanie on 12/30/20 advising me that my aluminum wire loom delivery date is going to be pushed out until February; I requested that she cancel that particular item on the order as I would get it elsewhere (I have one expected to arrive tomorrow). She responded very shortly thereafter advising that she had canceled the order; I quickly responded asking if this meant that she also canceled my rear wheels and got no response. In looking at my order today, I noticed the rear wheels are not even on the order anymore although the aluminum wire loom is still there. My guess is that she has canceled the rear wheels, not refunded any money, and left the damn wire looms intact. I am well beyond irritated at this point, I have called the bank and I can and likely will reverse the charges and less something is done ASAP. The next person I want to hear from is a supervisor not wanting your line staff. I absolutely DO NOT want this Melanie person to even touch my account anymore. I have tried to be patient understanding all the shipping issues around Christmas and whatnot, but this is gotten well beyond ridiculous. if I do not hear from someone by 5 o'clock tomorrow I will spend the evening making repetitive phone calls and not be willing to spend over an hour on hold and emails until I do get a response. If I still don't get a response I will be making a trip to my bank on Thursday morning. As it stands I have cleared out my entire wish list from your website as you probably lost the customer over this. So much for satisfaction absolutely guaranteed!!! FIX IT