JEGS PerformanceReviews of jegs.com

They won’t let me give a 0 star rating. I ordered a hard to find part for my truck that my local Napa store told me was 3 weeks out unless I wanted to pay $82 in shipping. I was pleasantly surprised to find Jegs beat the Napa price and offered free shipping on orders over $199. At checkout they added a $62 shipping fee which caught me off guard but I still decided to order because it was still cheaper and I assumed it would be in sooner. I immediately got a notification (after my card was charged) saying I would get my shipping confirmation within 24 hours. 2 weeks later my part hadn’t even been shipped yet and I started trying to call, email and even fax them with no response at all. I filed a claim with my bank to get the money back on my card. I wish I would have read the reviews. I would recommend that nobody ever order anything from Jegs. I have no idea how these crooks are still in business.

Bunch of crooks!!! Charged me shipping for a product that I never received. They even told me I would receive a full refund and be contacted to let me know when I should receive it. I waited more than three weeks and never received any email or contact regarding this matter. Finally I did get 264 dollars of the 500 I spent on items I never got. I was not contacted to give me any information on why they kept almost half my money. I’m not rich and every dollar counts for me. I am very disappointed and I will never do business with them again. Please save yourselves and order from anywhere but Jegs!!

I use to like Jeg’s but I’m learning you have to deal with people that want your business and I just spent over $500.00 with them and just because I printed a return label to late they ask me to pay for my own return I don’t like where people don’t appreciate my business so all who doing business with them be careful if you have a return do it the same day and print it out I’m so disappointed with this business yes my name is Joe Richmond I live in Jackson Mississippi my partner and friends will soon stop dealing with them to so wish everyone better luck than me

I ordered a right finger for my car they sent me the left finger I'd paid shipping $130 extra then an extra $70 to get it sent to my daughter's house because I wasn't gonna be home they still sit in to my house and I've got no refund yet on the other finger and I still won't have my right finger did I order it on the 18th this is the 27th I will never buy anything ever again from them they're terrible!

i was sent the wrong size tire ,i tried purchase a fedex online return label several times but got unknown errors,cant get a return shipping label ,i tried to call many times but got no answer,just put on hold for way too long. Is anyone there? I just want a return shipping label,and a refund

-1 rating ordered my part 3 month always ptomises dont order from them anything youll regret not proffesional at allliats

I wish I had checked the reviews before using these people! I get it why they get the rating they do. Their people sell you the wrong parts and / or don't know what they are doing and as a company they do not stand behind their mistakes! It will be Summit for me from now on!!!!

When researching part was available, free shipping for purchases over 199. Completed order. Got email that there was 42.29 shipping since not in 48 contiguous states. Authorized shipping charges. Next e-mail stating that part was on back order!!! Trying to cancel to no avail. Numbers busy or on hold for over an hour. No replies to e-mails. Do not purchase from Jegs.com.