JEGS High Performance is the second largest mail order company of automotive equipment in the United States.
JEGS Performance (jegs.com) has 342 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Auto Parts & Wheels · Boardman, Ohio
Excellent
Auto Parts & Wheels · Eastlake, Ohio
Excellent
Auto Parts & Wheels · Westerville, Ohio
Excellent
Auto Parts & Wheels · Cleveland, Ohio
Great
Showing 308 reviews with 1 star · Clear filters
Robert Y.
I'm 63yrs old. This is the worst company I've ever dealt with. I've given up trying to return a $150 item ordered in error. They will not answer the phone!! Two hours on Monday one hour today gone for ever. No luck contacting through Website. 818-640-5221.
Kevin K.
Trying to cancel an order that's backordered for almost 3 months. Cannot reach anyone to cancel -- they won't answer the phone no matter how long you're on-hold waiting for a rep.
Raj G.
Ordered a part from them over Summit due to their price match guarantee. Bought the part and immediately filled out the price match form. $11 difference. No refund ever comes. Today, Customer service tells me “we don’t issue a refund, we just charge the adjusted price”. LOGICALLY that is impossible, if the price paid through PayPal is the list price and you HAVE to pay to complete and order and afterwards you submit a price match form….their would HAVE TO BE A REFUND. So today, month later, the price is STILL $11 higher at Jegs over Summit. Customer service has the nerve to tell me “the price is lower than us today, but when you ordered your price match was done.” WHAT! I ASK THEM REPEATEDLY WHAT THE PRICE WAS 1 DAY BEFORE I ORDERED AND THEY REFUSED TO ANSWER. So, as a ‘courtesy’ they claim to be issuing me an $11 refund. Ha! I’ll never see that I wager. Liars and cheats. That came from an hour of BSing with different customer service people literally trying every trick to cheat and mislead me. DO NOT EXPECT THEM TO PRICE MATCH ANYTHING….Just use Summit, Amazon, ebay etc etc…
James
I tried Jegs on the suggestion of a friend. Big mistake. As long as there isn’t a problem all is well. If you do have a problem (missing order for my example) you get no help. Summit crushes them on service. At Summit you get it immediately fixed,, at Jegs I got “I will follow up and get back with you” no one ever gets back with you,, don’t waste your time and money at Jegs
John M.
Ordered parts for a rebuild. Ordered on wed.,fed ex had parts on thurs. i received parts five days later in a crushed box with rings bearings etc out of their original boxes and just getting smashed around by cam n lifters. This was a week and a half ago .no response from jegs yet ive left mess. And emails and nothing !!! Out $400 thanks oriellys for the quality parts !! Never again jegs or fed ex !!!!
Que B.
Bought an OEM REBUILT RADIO week later went black fuse good clip good radio is trash
JC
Terrible service, misleading advertising, poor attitude. They would not honor pricing that showed up in Google searches and on their website, even after I showed it to them. I wouldn't trust them. I don't know what happened to this business but it's changed for the worse.
Brian R.
Bought 4 rims and was Informed by shop that was mounting them that one rim was bent out of the box, will now have to wait for a new rim and pay for a second appt 2 weeks or more away, spent over an hour on hold and was very disappointed that they would not expedite shipping and also return old one, very Insulted when supervisor told me it would be easy and laughed not considering how much their poor service has complicated getting tires put on a vehicle. Horrible experience and service