JEGS PerformanceReviews of jegs.com

Horrible customer service. I ordered shocks for my truck and they have now sent me the wrong item twice. The first order they sent me 4 front shocks, I had called them to get the part numbers before ordering but they still charged me to return the items. The second order has the correct part number on the packing list but the shocks are not for my truck at all, after calling the manufacturer I found out Jegs sent me shocks for a car. I called today to return them and was told I would have to pay gain to return them. I have since called the manufacturer back and asked them to exchange to shocks for me. Jegs policy is to make their customers pay for Jeags mistakes. I have asked to speak to a supervisor and have been on hold for 20mins now, the customer service rep refused to give me their name so I can't even fill out Jegs' internal review system. Horrible company that scams their customers. Stay far away from them, this isn't the Jegs we grew up with.

There is a reason they have under 2 stars in their ratings.. I order old truck parts all the time and I decided to try JEGS. They gave me the wrong part and told me to pay 230.00 to ship back a 520.00 part. Their customer service was uninterested in the mistake and blamed it on me and did not care whether I returned back to them or not. Go to AMD or classic industries as I have never had a problem with them.

Bought an adjustable height shop chair #8 1174. September 28 of last year 2022. This chair is covered by warranty however I have to ship it back at my cost. I can't believe I have to send this back at the cost of 20-$25 - $30 wish I would have read all of the reviews about jigs according to what I've read they kind of suck

My husband ordered a set of wheels on June 9, 2023 and they were sent promptly, however Fed Ex lost the shipment for a few days. He received 2 wheels a few days later and they seemed ok, however there was only a standard box around them, nothing to protect from damage. A few days later the other 2 wheels showed up in the same packaging, and these were completely trashed with the wheels almost through the cardboard. Fed ex dropped them off when we weren't home so they couldn't be refused. Jegs issued a call tag for the 4 wheels to be picked up, and that also happened promptly....3 months later we are still waiting for the full credit to be issued. First they tried to give him store credit and he had to throw a fit. After that they issued a credit for some odd amount, then another credit for the same odd dollar amount. Still waiting on almost $600 to be credited. When he calls, the wait time is over an hour, so we have taken to e mailing on a consistent basis. They keep saying they have issued "credit invoices", but his checking account still has not been credited the last (roughly) $600. Because he paid through his checking account and has been issued partial credit, I don't believe he has any recorse to dispute the original charge. Never again will we buy or recommend Jegs!

Dishonest and misleading, they will intentionally send out the wrong part then blame you, and want more money to correct the mistake while you pray they get it right the second time around

After 8 reminders in 18 days, they didn't reply when the delivery would be done while the order was still "in process". Had to open a complaint via MasterCard hoping that I'll get the money back.

Ordered race pads for a competition. 5 days later get an email saying they can’t get them. After 3 hours of phone bs I asked them is there pads that you can definitely get they say yes so I ordered them. A week later another email we can’t get your brake pads again. Another three hours on the phone to tell them cancel my order immediately and go …. your selves.

Place an order they say they have it after you place the order and you get a receipt in email. Then you get info that it won't ship on time.. causing us to miss a race for the next week. When I could have ordered somewhere else and got it in time for racing.