JEGS PerformanceReviews of jegs.com

I was hired by jegs for the customer service department and found out there are only 6 people taking calls, reps are required to sell 30% for return labels on all customer returns or they get "coached" on how to take customer's money for shipping wrong parts back. After about 7 days total of training on an outdated system that's so old it still uses F key commands I was put on live calls and expected not to bother the supervisor with any questions. After 5 weeks I was fired because I asked too many questions to verify I was doing correct procedures because reps get wrote up if they don't follow procedures to the letter. So the hold times will never get any better because they fire people who ask supervisors to actually do something instead of eating and bullying new employees. That and the customer service supervisor forged my signature just to get me to leave.

Takes hours to get anyone to answer is #1 and they said they sent my order that paid for only to find out that is was on backorder. On line showed that I had received it. So I canceled it and still have not seen the money back in my account. On hold with them now and the time waiting is now 59min. Will not get my business back. I have now been on the wait for 2hrs and 12 min now the 13th in line. You'll be better off to call your credit card company to get the money back and it will be faster. I don't recommend ever buying here.

Extremely poor customer service! Ordered a couple of sway bars for my RV. One of them the box was damaged. It was missing parts. Attempted to contact customer service about that issue. Was call number 112 in line for a representative spend an hour and a half waiting and then join to chat to care my request. Said they would get the parts sent to me from the manufacturer. This did not happen! Called the manufacturer, Hellwig, direct and had the missing parts in 4 days. They answered the call on the first ring and were very apologetic for the shipping issue. Parts are now installed and work great! Huge difference! Buy them from another supplier!!

my customer bought a tilt steering column ---it came with a broken part in the turn sig. canceller -he called to return it but they made him pay for a new part.Very disappointed here,we thought Jeg's was a good dealer and were Soo Wrong.

Ordered a shifter from jeggs, e-mail said it would be here in 3 days, a week later get an e-mail that said the shifter is on back order. Sitting here now, on the phone for almost 2 hour's and at number 43, Wow what a disaster, never again.

Shows as having the parts 'available' but they arent in stock and you dont find that out until youve ordered and paid. I waited over 2 months for my order to be dispatched.

What a terrible company. Used to be good, but whatever they are doing, they've lost the plot. Several hours to talk to someone on the phone now

Worst customer service ever! Got dam