JEGS PerformanceReviews of jegs.com

Long read, but worth your time. I have been a long time Summit Racing customer. I had a need for some new tires. I went to Summit but for some reason decided to check Jegs too. Jegs offered a $50 discount, so I figured the same product, basically the same prices but a $50 coupon, what could go wrong? Well, my tires showed up. 2 M/T 235/60R15 and what was supposed to be 2 M/T 275/60R15. But one of those was not like the other. They shipped one M&H 390/40R17, not even close. Now I get it, mistakes happen. Summit has even made some in the past, but here is where Jegs and Summit differ, customer service! I called Jegs because there is no clear way to process this kind of mistake online. I am number 60 in the queue!! One hour and 15 minutes waiting for an agent, and what makes it worse I called in on another phone while waiting and went to the option to place a new order, they picked right up, tells you where their priorities are. So I am on the phone for 10 minutes with this rep, nice enough person, doing her job. Told her I needed a return label from FedEx to pickup their mistake and my tire that I actually ordered shipped. She then puts me on hold for another 10 minutes and comes back. They cannot ship my tire, the tire I ordered and paid for but they did not ship properly. They need the tire they mistakenly sent me, process the RMA once received then they would ship my tire. We would be talking easily a week. At this point no way am I giving them even more money to cover their mistake to ship now. Again, I get it, mistakes happen, but when you do not own up to it and fix it that is on you. And that is what separates the good companies from the bad. I mean lets face it, Summit and Jegs sell the same stuff at basically the same prices, it is customer service and separates the good from the bad, and Jegs is the bad. Not saying Summit has never made a mistake with me, they have, but they also made it right and not made me run through hoops. Oh, and how did I resolve? I told Jegs to RMA the tire so I would get a refund and ordered the one tire from Summit. Oh, and they told me I had to take even more of my time and my gas to drive 15 miles to the FedEx drop off location to return their mistake. And the topping on the cake, when they finally refunded me they refunded for the cheaper smaller M/T and not the missing bigger M/T. So I had to call back in (this time number 90 in the queue) to get the rest of my money. Never again Jegs, never again. Should have kept the $600 M&H and sold it, the M/T was only $280, but unlike Jegs I do things right.

Ordered tail lights and lenses got the tail lights,not the lenses.cannot get them on the phone.no way.tryed for week different times of the day.this is sick! If I ever get the lenses it will be a miracle. Used to be great.now,stay far away.

ordered part in the morning and customer canceled. tried to call and cancel. nobody answered.no e-mail. get more help. now going to go through hassle to send it back. won't make this mistake again.

I am unable to get though I find out about the order I have made

If I could give negative stars I would. I bought a cowl hood for $568 dollars and when I got it it had a dent in it. Finally got ahold of them after being on hold for two and a half hours they tell me they won't exchange or return it. Like how in the hell can a business get away with selling junk for top dollar and just say sorry about your luck. Do better Jegs!!!!!

Ordered replacement BRExhaust for my daughters car over 45 Days ago.....No product....no word from JEGS....no refund. American owned.....better luck in China!!! Slappers

These guys are a bunch of thriving lieing crooks when you place an order for a motor and all the accessories to go with it worth about $ 9,000 and your told everything is in stock should be to you in about 2 weeks awesome right wrong then you start getting email after email telling you all sorts of parts are now back ordered accessories sure not a big deal but then you get the big one that says the motor they said was in stock in the warehouse across the road is now back ordered buy 3 and a half months so you call them to see what’s going on and they tell you that’s right sorry but you checked with 5 people there and they all said it’s in stock s you cancel your order and they rob you of $700 for what all they did was lie to you conclusion call a Canadian company takes less time to get cost less and they don’t lie to you

I ordered street slicks from Jegs, they sent thye wrong ones, Jacob Hartsock, the customer service person, I was dealing with lied to me told me I would get the right slicks in 3 to 5 business days and I did not, I aked for refund so I could buy what I needed, they finally sent the tires( just one) but, again they are the wrong tires and they in not so many words basiclly refused me my money back on their screw up. I have had it with Jegs, im filing a complaint with the BBB, against Jegs, when the Cofflin family owned Jegs, you could get what you ordered in timely manor. They defrauded me out of $568.00 plus, thats not going happen, they forced me to buy, these tires, and thats not what I bought, its the bate aand switch.They need to be put out of business. im going to try and do that if possible. If everyone will complain to the BBB about them doing this enough they will stop them, period.