JEGS PerformanceReviews of jegs.com

Wait times to get a hold of someone is ridiculous. Also if you order and call right after because you changed your mind, by the time you finally reach someone and try cancelling it, apparently its already on the truck, "not" and you recieved notice that it was shipped the next day so they couldn't cancel and then charge $50 per rim to return. Freaking crooks!! I would just avoid this company. Sales aren't even that great either.

Absolutely horrible!!! I ordered brake lines 5/14, said both fronts and rears were in stock. They were not, waited a month, then got only half the order. Tried to call them to cancel, hold time was seemingly days, told I was number 76 in the queue. Then tried to cancel the order online and was told their return system is not available. No online chat available, so had to send a message to their customer service team, but it's not even an email address, just an online form. The funniest part is Amazon had these in stock for 30% less than the JEGS price.

I have 5 days calling y 3 hours and nating no answer so mission imposible

Jegs is horrible, i purchased headers april 17th knowing they ship from vendor, i called the vendor they said they will ship by mid may. May 7th came i got an email said they shipped, here it is mid june, my exhaust builder took on other projects so now my truck wont be done this summer, i called the vendor again and they said dude we shipped them may 7th... where tf are they jegs???! Its a hot item one of your workers take it for themselves?? Been on hold for hour 20 mins now started off 45 in line now im 10. You guys suck so bad i am never ordering from you again

Worst customer service ever! Quick to take your money but when you have questions and need tracking for a no show item you will on hold for literally 3 hours!!! Will never order from them again. Now have no rims!

The delivery time for the order has been pushed out another month on top of a two-month delay. there appears to be no way to cancel the order online. Calling customer service gets you into a cue that goes on for literally hours. I will never again consider Jegs. Private equity has ruined this company. The e-mail address info gets returned as not a valid e-mail address.

Buyer Beware! Lots of options to by aftermarket products so pick another company. I ordered a soft top kit for my Jeep, the product description on the website said 1975 and older. My Jeep is a 1991. The order arrived (late) and the product manual said for 1995 and older. I called several times and waited for over 40 minutes and finally gave up. I disputed the charge on my bank card. I offered to return the item but Jegs wont cover return shipping cost. As the error was on Jegs, I am not willing to pay for the return. I attempted to purchase the correct top with a customer service agent. The top was available but they would not honor the original discount code as the offer expired. Again, not my fault. I have tried calling, using chat, and using the only customer service form. You simply can not get a person to help you. Website part numbers cant be trusted, and customer service cant be reached. Use a credible vendor, not this clown outfit.

Horrible experience. Customer support is only by toll free phone, which means waiting on the phone for over half an hour while being informed you still have 100 customers waiting to be assisted before you. It is the only company in the world that doesn´t have a live chat or an email address to speed things up for their not-so valuable customers. Ordered a small part advertised as ¨"in stock" three weks ago. Next day received an email from Jegs informing me that the order shipped and an USPS tracking number. As said, three weeks later the status of the order in the USPS tracking page reads "pre-shipped", which means that Jeg´s has not yet delivered the package to USPS for shipping. The imposibility of reaching the vendor that has already have your money in his pocket for three weeks and hasn´t send anything yet is quite frustrating, specially when he is trying to fool his customer sending fake shipping confimation emails. To make things worst imagine you are 5000mls away from them! Haven´t bought from Jeg´s for over ten years, and everything went fine back then, but now the story is absolutely different. Will continue to spend my money in Summittracing, as so far their service can not be beaten.