JEGS PerformanceReviews of jegs.com

Customer service is a disservice. 2 hour wait EVERY TIME I called. Plus I find out that the manufacturer of my rebuilt carberator that they went through WILL NOT provide return shipping cost,I have to pay it! It is almost as much as the core charge when all is said and done! I decided to just keep it. Never again.

Waited 2 hours on phone to complain about a broken part. Finally just called year one and ordered a new one! Won't order from jegs again!

***** DO NOT USE JEGS!!! ***** I realize customer service is horrible for most companies these days, but Jegs is in a class by itself. I've recently dealt with customer service for Jegs and my local cable provider... When your customer service is worse than the cable company, you know it's bad. Getting a straight answer out of them ultimately proved futile. I never did receive a response to multiple requests... All I was asking for was clarification. Crickets!!! ***** DO NOT USE JEGS!!! *****

When things work out they seem good. Then multiple parts that they gave no indication they didn't stock and only drop shipped from the vendor went on backorder, but of course only after receiving half the order (for the other side of the car). When I went to cancel the backordered part that would not arrive in time I had a 28 minute wait to connect with someone.

was on hold for an hour, and at that they still couldn't tell me when my order is going to be sent out. still shows processing since 7/20/2024.

Seems don't want customers outside USA anymore. 331€ in shipping cost for 2 hose/lines and som small handtools. Buy for 199€ and got free shipping was a error on site and that i can accept. But take 331€ for such little package is ridiculously. I can send same package from Sweden to USA for less and 45€. Been never JEGS again and will tell all others I know to avoid them.

I got my order in two parts. First set of brakes and rotors arrived in prefect condition. But the order took forever. The other set arrived a week later in a destroyed Fed Ex box. The only thing that was left in the box was my beat up rotors. Contacted Jegs by phone and waited for MY TURN. 2 1/2 hours later, I was caller 17 in the wait list. Reached out on email about my missing parts two times and I still have not heard back from them! Pay the few extra bucks and buy elsewhere!

Unfortunately, Jegs is no longer a good supplier in the auto industry. I ordered a gasket kit and waited a week for the shipping window to expire. When it did, I contacted customer support and waited in queue for three and a half hours. When my turn was up, I was informed that the kit was discontinued, and I should have gotten a notification that I never did. The representative was polite and apologetic, and the call was cordial. But if this is the state of matters, why not implement a call back option? That long of a wait only to be told my order, unbeknownst to me, had ben canceled is just the worst experience imaginable. I award no stars and advise to seek other vendors willing to step up.