JEGS PerformanceReviews of jegs.com

I would just like to say that Jed’s has the worst customer service that I have ever seen in my life. I waited on the phone 45 minutes on my birthday, August 30 to buy my present for myself and then they picked up and then hung up this was after I was transferred to the ordering department and tactical support I’ve never been disappointed it more in my life with a service and the rude attitude that this company has for their customers I would urge everyone to take their business to summit, racing or speedway motors, or anywhere else besides this vendor as their service is disrespectful and unworthy of any kind of help and probably price gouging as well. I will never ever do business with this vendor again and I will be making formal complaints on a daily basis as they have wasted my time and was very disrespectful. do not buy from this vendor or you will be sorry just like I was “ caution “

Ordered Gear drive for 302.After waiting on gaskets went to install an went it come to cam gear it was twice size shoulda been.Also came in bubble wrap gears were not in lube like brand new should look.Box was not sealed as well.

I bought a gas sending unit from JEGS and it was dead on arrival.... Called costumer service and sat on the phone for nearly an hour before someone helped me... Told her the part I bought did not work and I wanted to send it back but I didn't want to pay return shipping cause it was a defective part JEGS sent me.... She agreed and emailed a return label to me...... Today I got a refund and JEGS deducted more money for return shipping than I paid to have it shipped to me......... Called JEGS back and I would have had to wait another hour to talk to JEGS so I hung up........ Buy your parts somewhere else cause JEGS RIPPED me OFF on shipping charges................

They sent the wrong part and the part that they sent right didn't have the gasket it said it came with on the web. Customer Service sucks. You have to set on the phone for a minimum of 45 minutes. I won't be ordering from this company again.

Ordered an entire engine 9 weeks ago. Checking status, the order number and invoice number don’t even come up. Invalid. When Calling I’m number 56 in line. Are you effing kidding me? All has been paid for at the time order was placed 9 weeks ago.

Ordered brake parts for my 2004 f250. After ordering there was an issue with payment thru PayPal. I called JEGS and after a 2hr wait their representative reentered an order for my parts and again charged my PayPal. When I received the parts, they were the wrong parts for my truck. After an hour waiting on the phone, JEGS couldn’t figure what went wrong and charged my for return shipping. I WILL NEVER USE JEPS PERFORMANCE ( RIPOFFS ) AGAIN. Steve S.

Brother ordered a complete engine and transmission package and what he received looks like a back yard engine builder did the work. Engine block has rust pitting on the side, Oil pan is discolored and scratches all over. Water drain plug has rust around and it looks like silicone or something else bubbling around it. Paint on the block flaked off in spots. Brother submitted photos and Customer service is Pathetic and claims No Liability for the condition it's in when received and said that's Normal. I have ordered over 20 Brand New Complete Engines Never From Jegs. My brother placed this order and This is the first to get 1 that looks like this.. Engine was received Months after they claimed to be delivered

Another issue on the same order! After my first review of my interaction with Jegs, and being on hold for 45 minutes several days later I did finally get my $500.00 Louver for my Mustang, excited I set out the day to install it, and opened the box, good quality product, exactly what I wanted, issue? Zero hardware, zip, zilch, nothing. So I hit the phone to try to get hardware sent so I can install the louver, I was 99 in the line of callers, two hours and 15 minutes later I was able to speak to a very pleasant Representative whom I felt very bad for, for having to deal with irate customers angry about issues, so I was the opposite, and actually thanked her for her tenacity to stay with, and weed thru mountains of complaints, and angry customers. The rep was very nice and polite, and promised to have hardware sent to me, four days later, and 15 days after my original order, I still cannot mount my window louver to my car because the company doesn't care enough to service their customers, and hire enough help so reps like the nice lady I spoke of, don't have to put up with angry customers. Customer care is the heart of any business, without customers, all you are is a has-been. I am a 40 year Mechanic, and I will never buy here again, my hardware should have been shipped next day air emergency red!