Jeffree StarReviews of jeffreestarcosmetics.com

ordered the blue blood pallet day of the launch and its been 11 days and my status still says unfulfilled. This is my first time and I was so excited I literally waiting on my laptop and waited for 700 am to hit so I can order my stuff. literally got what I wanted and ordered it. Ive been seeing literally EVERYONE get theirs and I still have yet to receive mine let alone get an update on even being fulfilled. im so sad about this. I emailed the customer service about 6 times and messaged their instagram a bunch also, no response.

When I say I love Jeffree Star cosmetics, I mean it! I see so many negative reviews, and it is so sad because that is NOT Jeffree. The quality of makeup is truly amazing and I cant count how many products of his I own. The makeup is truly some of the best you can buy.

I ordered a mystery box that came with a shirt. The shirt has a manufacturer defect and they won't replace it because too much time has passed. It's a t-shirt that I received in February in Michigan which is the reason it wasn't washed until April. Their word appears to be final. So now I have to explain to my wife why she can't have the shirt that came with her anniversary present. Friggin sucks. I don't even wear makeup.

The quality of the products are great. However, this does NOT make up for the fact that it took me over a month to receive my order. When I asked customer service it turns out it was preorder. They did not tell me this when I ordered the product. Plus the lipstick I ordered for my mom "scorpio" seemed to be expired or something because it was sucking the moisture from her lips (I even tried it to make sure she wasnt just saying that because she wasn't used to matte) when I tried it, it caused pain to my lips but the 2 I ordered for myself (androgeny and candyass) didn't do that. For the price I paid I expected so much more. I will not be purchasing again because I can find dupes that will not take forever and will not send me expired or inconsistent products. Note: I bought this stuff back when the company first launched them and the controversy was not around.

Had planned on two day shipping, but it didn’t come in for TWO weeks!!! Never purchasing from him again😡

Takes too much time to respond. My order has been shipped on January 8th, now it’s March 19th and nowhere to be seen. Absolutely disappointed with the customer service. For all I know, customs have seized it already. Very shady company, slow and unhelpful.

Customer service response times are extremely slow and unhelpful 9 times out of 10. I've asked about an order and all I got was an email back about watching the socials for restocks. It took numerous emails before someone actually told us whats happened and how to fix. We, the customer had to call the post in america to release the parcel to be sent after 3 weeks. Would help if they could call you after being in que for a response and not an automated reply.

The quality of the products are amazing. I own 2 supreme frost highlighters, 5 liquid lips and 1 liquid frost highlighter. I've also tried two of the eyeshadow palettes. The pigment is insane, the quality is insane, and its definitely worth the money. People who are complaining about shipping charge - it's a US based company so obviously it's going to be expensive. Order his products from BeautyBay to avoid this!!!