Jeffree StarReviews of jeffreestarcosmetics.com

Zero stars! Ordered beginning of Nov. Paid EXTRA for express shipping. Received an email weeks later saying my order will not arrive until after the holiday...no offer to even refund me the money I paid to MAKE SURE I'd get my order in a few days. Will never order from his site or even buy his products anywhere else for that matter. I've NEVER in my life been dealt customer service of such low caliber! Unbelievable! I was able to finally get a refund, learned my unfortunate lesson, and bought cosmetics from other companies instead..and received those orders in plenty of time...as promised, like good customer service should be 👌.

Never again. Placed an order on Nov. 29th. No updates, no response in 72 hours as advised by Customer Service. Guess no Christmas present. Poor business practices!!! BUT instead of focusing on his company's success, Jeffree Starr is purchasing mansions. Sad. These cosmetics showed so much promise, but would rather purchase from a company who takes care of the people supporting it. Filing a claim with bank since I can't get my order, or a hold of customer service to get my money back. DO NOT BOTHER ORDERING FROM JEFFREE STARR. If you must, fo thru another vendor.

I too am waiting for my order placed on Nov 29th and have received numerous emails pushing ship dates out and now know that items purchased as gifts will not arrive in time! I also found the blurb in their auto response about multiple emails pushing you to the back of the queue is offensive, threatening and a VERY bad business practice. What gets me is their business hours 8am-6pm M-F!! Here’s a tip for you Mr Jeffree Star, if you want your business to succeed so you can keep your lavish life style, you’re going to have to put in a little extra time! Maybe hire a few more elves for the holiday season! NEVER EVER EVER will I purchase his product and support this kind of business practice! Good riddance Mr Star ... good riddance!

0 Stars because I haven't even got the products I ordered. Same story as the others. I ordered on Cyber Monday...normally plenty of time to arrive before Christmas for my daughter. The money was charged on my card. I received an order confirmation but I still have not received a shipment confirmation. I've also sent an email into customer service, they said they would reply within 72 hours...it's been well over that. This is very frustrating. I am sure they are beautiful products. Our teenage daughter has been obsessing over this brand. But it's going to be really disappointing to wake up Christmas morning and she'll have to open a printed email that says you MIGHT be getting this makeup because no one knows when it will actually be shipped. Very frustrated.

People, do not buy from them ever again. Speak with your wallet. First time buying from them and it will be my last time. Ordered my stuff during the Black Friday sale, was told it would be 10 days, okay sounds good still plenty of time. Wrong. Sent countless emails, get back generic/computerized responses. They tell me it will be sent out NO LATER then Thursday the 19th, guess what? Wrong!!! Now in the generic, I don’t care replies they have sent me, all orders placed during that sale will ship the 23rd! 2 days before Christmas, fantastic. No need to wrap it now. Hopefully I’m able to get it by Easter. How is it that a company as large as this takes a whole MONTH to do anything what so ever? Also thanks for the heads up, cause now if I want a refund that won’t even be to me by Christmas to replace the items you failed to deliver. Honestly I hope this puts a huge dent in this multi millionaires wallet, he doesn’t care about you, or you, so would should I? Disgusting.

I ordered product on black Friday. At first it was going to ship in 10 days. Then they said for sure by the 19th. Now they said it wont be shipped until the 23rd. How does that help me when it wont be before Christmas. That will be almost a month since I ordered it

I ordered in 7.november and my package never arrived I wrote to the customer service twice , they didn’t even answer I loved Jeffree but this was my first and last order

So I ordered on Thanksgiving during the giant sale and I got an email saying that it would be processed in about 10 business days here I am so almost Christmas and I just sent them an email today asking if I could get a refund they sent me back an email not even 4 hours later and canceled my order and are going to give me a refund but they wouldn't even process the order or send it out, screw this website and screw this fradulent company. I will never buy his makeup ever again and I own a ton of his products but this is absolutely the final straw.