Jeffree StarReviews of jeffreestarcosmetics.com

Super disappointed. As a first time customer, I was very excited to get my first Mystery Box pre-Covid. In Canada, I had to pay duties - in the end, with $ conversion and duties, the Supreme Mystery Box ended up costing me around $400. Based on that alone, I would not order again, but what's worse, the Blue Blood palette came with FINGERPRINTS on the eyeshadows and the mirror. I then found myself in an email battle with Jeffree Star Cosmetics Customer Service. They said they could not see the fingerprints in the photo. I said I have a video of me opening the palette, but they only wanted 1 photo of the palette next to the shipping slip * my package did not contain a shipping slip - they said take a photo of the palette next to the package with your name / address on it. Such a picture is taken from further away and made it difficult to see the fingerprints I spoke of. I sent multiple emails and photos / explained the situation to multiple people. In the end, they "assured me the palette left the factory in perfect condition" and only gave me the option to return it (at my own expense). They did nothing to help me or replace it. I will never order again based on this experience. Furthermore, I had heard and read some unsavory things about Jeffree Star. I thought perhaps it was a thing of the past, but new details are arising about his shade. I no longer want to support him, if these allegations are true or not, I don't want to take a chance. There are more reputable companies - Black owned, Indigenous owned - who I would rather give my hard earned $ to...

The worst everything I ordered came broken I emailed them And they wanted to give me 3% off my next order Over priced you can find better companies

Amazing quality. Screw the drama.

My father and I regularly send gifts to/from the UK and US... we have never had customs impose extra taxes and charges. The Conspiracy pallet incurred import tax AND a penalty fare as the sender didn’t pay the correct tax at point of sending. Jeffree Star MUST know their goods get extra taxes yet only mention a possible charge mentioned quietly several clicks away in the faq... not in a pop up box at the checkouts to warn unsuspecting customers. £65 for makeup was steep anyway, then another £20 was just rude... there’s no way it’s worth this and shall never buy anything from this company again.

I ordered some slides for my daughters 13th birthday right before Callifornia shut down. When they came a size 9 in mens were to small. So they obviously run super small as she is a 9 in womens. These slides a month to the day after her birthday. I contact customer service for an exchange. At first they wanted me to pay shipping. Then i had to take a photo of the box, packing slip, slides and shipping box with label showing all in one photo. It took forever hearing back. When i finally heard back i found out the 40 dollar slides that i have now waited 4 months for are 24 dollars so i ask for a refund due to all the issues and the sale to be told they cannot do so. I will NEVER do business with this company ever again. I was trying to fully support what my daughter supports and you have horrible service only greed.

I bought the conspiracy palette because I'm a fan of Jeffree and Shane and I loved it at first but the product and shades are nothing new or revolutionary, not bad but money is better spent somewhere else.

Cheap makeup, nothing special that would make me loyal to this brand. Furthermore, I literally just found out all these awful racist slurs and mean spirited unnecessary drama that Jeffree Star himself (who has so far been irrelevant to me) causes all over the internet and I will definitely never touch this brand again.

Im a big fan of JS but my first and last order was nothing short of a joke. Ordered on 20th April 2020. They stated there would be a delay because of Covid-19 ect but shouldnt be more than a few weeks. I finally received my package today after 2 and a half months. The jumper i ordered is such poor quality, the print on both sides is almost invisible and not worth the £45 price tag! Save yourself the hassle and order from BeautyBay.