Jazeera AirwaysReviews of jazeeraairways.com

أود التعبير عن بالغ استيائي من التجربة السيئة التي تعرضت لها مع طيران الجزيرة خلال رحلتي القادمة من طرابزون. تفاجأت بتأجيل رحلتي لمدة خمسة أيام كاملة، بينما تم تأجيل رحلة باقي الركاب – ومعظمهم من الكويتيين – لمدة خمس ساعات فقط، رغم أننا كنا جميعًا على نفس الطائرة. هذا التمييز في المعاملة غير مقبول ويثير تساؤلات جدية حول سياسة الشركة في التعامل مع الركاب. حاولت مرارًا التواصل مع خدمة العملاء لتعديل موعد رحلتي أو الحصول على أي مساعدة، ولكن قوبلت بردود غير لائقة وغير مهنية زادت من الإحباط. وبسبب التزاماتي العملية، اضطررت إلى حجز تذاكر جديدة لي ولأسرتي من طرابزون إلى السعودية بتكلفة تجاوزت 10,000 ريال سعودي من حسابي الخاص، فقط لأنني لم أتمكن من تعديل حجزي، رغم أن الطائرة غادرت بعد خمس ساعات فقط! أطالب طيران الجزيرة بتوضيح ما حدث ومحاسبة المسؤولين عن هذا التمييز، كما أطالب بتعويض عادل عن الخسائر التي لحقت بي بسبب هذا الإهمال.

I had a very disappointing experience with Jazeera Airways. My flight from Kuwait to Moscow (J9-335) on 9 May 2025 was cancelled without any prior notice. I only found out by checking their website myself. I tried to contact the airline multiple times, but their customer service was completely unreachable. As a result, I was stranded in Dubai for 5 days, with no support from the airline. I had to pay for my own accommodation, meals, and other expenses. The rebooking was only done through my travel agency, not by the airline itself. I submitted a detailed claim with all receipts, but Jazeera Airways refused to offer any compensation, citing vague “extraordinary circumstances” without explanation. They failed to fulfill their obligations under international air passenger rights, such as the Montreal Convention. I have since filed complaints with the aviation authorities in the UAE and Kuwait. Very disappointed with the lack of responsibility and basic customer care. I will not fly with Jazeera Airways again and cannot recommend them to anyone who values reliability and support in unexpected situations.

Very bad experience Counter staff is untrained and unprofessional

The staff at TRV airport is rude and tries to find reasons the deny you to board the flight with carelessness.

Worst airline worldwide Not recommended at all , failed company failed customer service failed management changed my flight without any notification and more than 15 hours wasted my time with telling sorry from failed people

The Disastrous Flight with Jazeera Airways On September 13, 2024, excitement filled the air as I set off on a journey to Azerbaijan (BAKU) for a thrilling Formula 1 race. The anticipation was palpable until an unexpected obstacle came crashing down on my plans. Arriving at the Jazeera Airways counter to check in for my flight, I was promptly informed that I required a visa for BAKU. Confidently, I explained that as a US citizen, I could obtain the visa upon arrival in BAKU. Despite still having ample time before departure, the manager of Jazeera Airways adamantly insisted that I obtain the visa before boarding. Reluctantly, I embarked on the tedious visa application process, only to find out that it consumed three precious hours of my time. By the time I had the visa in hand, the departure gate had closed, and my hopes of making it to the Formula 1 race dwindled. To my dismay, the manager of Jazeera Airways turned a blind eye to my situation, refusing to allow me to board the flight or offer any form of recompense. They callously disregarded my pleas for a refund or a rescheduled flight, leaving me stranded with no options but to accept the loss. As I reflected on the financial implications of this ordeal, the total cost incurred due to Jazeera Airways' negligence amounted to a staggering $1862.00 USD. From the wasted Formula 1 tickets to the abandoned hotel reservation and the futile visa expenses, every dollar seemed like a painful reminder of the airline's callousness. In the end, with a heavy heart and an empty wallet, I vowed never to set foot on a Jazeera Airways aircraft again. The bitter experience served as a harsh lesson, teaching me that sometimes, the cost of a cheap flight ticket could far exceed its apparent value.

Lost my luggage for 3 weeks, it was sitting in Tehran and Jazeera refused to send it to my next location. You get what you pay for...

Scam airline! Don't ever book from them. They took the money but I never got the ticket. Their customer support has no clue how their payment system works. They have a payment partner named SKYLR PARIS, which is also a scam. All the debit card payments goes through this scam company. They stole $500 from me! Don't book this airline!